Optimus AI Labs unveils Omnis, targets Nigerian banks with AI against fraud, uplifts customer service - ITREALMS

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The Chief Executive Officer and Co-Founder of Optimus AI Labs, Mr. Lanre Basamta, has unveiled a suite of artificial intelligence innovations poised to transform Nigeria’s financial services industry, directly aligning with recent Central Bank of Nigeria (CBN) directives on consumer protection and fraud prevention, reports ITREALMS.

Basamta, speaking at a media parley in Lagos, announced that the company's flagship product, Omnis, is redefining customer engagement in banking by serving as a sophisticated virtual assistant embedded within mobile applications. The CEO highlighted the immense opportunity presented by the financial sector. “The financial sector presents the biggest opportunity for AI to deliver value at scale,” Basamta said, noting the company's strategic shift from targeting small businesses to focusing on banks, fintechs, and microfinance institutions.

Basamta explained that the Omnis platform goes beyond the capabilities of traditional chatbots. It is capable of deeply analyzing customer behavior to recommend tailored financial products and services. This predictive capability allows Omnis to function effectively as a "digital salesperson" that not only boosts bank revenues through personalized offerings but also significantly enhances overall customer experience.

In light of rising fraud concerns and the CBN’s new regulations mandating the resolution of fraud cases within 14 days, Basamta stressed the strategic importance of their AI-powered support platform. This specialized system is designed to tackle customer frustrations over delayed assistance. The AI interacts naturally with users, working to resolve issues promptly and automatically escalating unresolved or complex fraud cases to human agents efficiently. This proactive approach strengthens compliance with CBN rules while drastically improving customer satisfaction metrics.

Basamta concluded by assuring partners and stakeholders that the company's evolution from a modest startup targeting small businesses to a major player in financial AI proves that "big things can emerge from small beginnings when powered by AI’s transformative capabilities.”