" ITREALMS: 2011-10-02

Wednesday, October 05, 2011

New national ID card: Nigeria netizens petition FEC


Nigerian Internet citizens (Netizens) may have began mobilization against the recent approval of the Federal  Executive Council (FEC) for another phase of fresh national identity card project expected to gulp N30.66 billion, even as they petitioned FEC.

Netizens are persons who have become part of the Internet community in cyberspace, which is defined as a notional environment in which communication over computer networks occurs.

This kind of communication based on the internet involves a computer network consisting of a worldwide network of computer networks that use of the Transmission Control Protocol (TCP) cum Internet Protocol (IP), used to govern the connection of computer systems to the Internet TCP/IP network protocols that facilitate data transmission and exchange.

Lead organisers of netizens, most of whom are youths against the new ID project and the Executive Director, Paradigm Initiative Nigeria (PIN), Mr. Gbenga Sesan, said that it is disheartening to note that at this era and time the federal government is still embarking on another identification card project after the recently Independent National Electoral Commission (INEC) and the Nigerian Communications Commission (NCC) projects respectively.

In an open letter to the Minister of Information, Mr. Labaran Maku, a copy of which was made available to ITRealms Online, the group which has at the time of filing this story gathered some 40 endorsements, stated that they received with shock the news that government at the end of its last FEC meeting on Wednesday, September 28, 2011, approved a fresh national identity card exercise at estimated cost of “over N30 billion.”

The letter tagged, ‘Re: New National ID Card exercise’ the Netizens, while thank the Minister for his continued effort towards making Nigeria a better place, noted that the proclamation on the fresh ID project calls for concern.

They recalled that not long ago, INEC spent the sum of N87.7 billion to gather biometric and additional N73, 528,040 on data, purposely for the 2011 April elections cum voters registration exercise.

Also, they called to mind that NCC recently was given N6.1 billion for the just completed registration of Subscriber Identification Module (SIM) cards in the country for the estimated 60 million active lines, for yet another biometric data exercise.

“… It is surprising that another exercise that could have been built on the earlier efforts has now been approved,” the group decried.

This group of Netizens reminded Maku of the promise of the administration of President Goodluck Jonathan to ensure efficient proper management of the nation’s meagre resources that have been kept in their trust.

“We write as concerned citizens who have been assured by experts that this huge waste of unavailable national resource can be avoided by utilising existing data,” part of the letter stated.

They, therefore, requested that Information Minister use his good offices to ask Mr. President, who is the Chief Executive Officer of the Nigerian economy, to consider the revocation of this recently approved national identity card exercise.

“… Or provide convincing technical justification why such enormous national resources should be committed to an apparent duplication of efforts by the Independent National Electoral Commission and the Nigerian Communications Commission,” they insisted.

The letter, Sesan noted has been copied to the Presidency, Senate President’s Office, Speaker’s Office, Hon. Minister of Finance, Hon. Minister of Communication and Technology, Chairman, Independent National Electoral Commission, Executive Vice Chairman, Nigerian Communications Commission.

According to him, the group warned that if its request is not met with adequate attention, they may be forced to fully mobilize the citizenry to boycott the intended new national ID card exercise.

“We will not hesitate to mobilise the citizenry to boycott the proposed national identity card exercise in order to drive home the point that Nigeria must not spend tomorrow’s resources to plug today’s waste,” the group submitted.

ITRealms Online recollects that FEC gave the approval for the National Identity Management Commission (NIMC), to embark on the provision of an electronic national identity card for all Nigerians of 18 years old and above, at the cost of N30.66 billion.

Remmy Nweke:

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Switching Nigerians to .ng


The last one year in NIRA, depicts a transformation exercise has just begun, mostly with recent launch of partnership with NITDA to switch Nigerians to .ng, the nation’s country code Top Level Domain (ccTLD), reports REMMY NWEKE.

Preamble:
Barely 13 months ago, the Nigeria Internet Registration Association (NIRA) commenced what many industry observers described as a transformation agenda.
This came soon after its pioneer president, Mr. Ndukwe Kalu, passed on, hence the vice president then, Mrs. Mary Uduma assumed office as the president, following an election that took place in August 2010.
One promise, she made was to makeover NIRA from where the late Kalu stopped due to his untimely death, therefore entrenching a culture of institutional structures, thereby laying a good foundation based on human resources with the appointment of a new chief operating officer (COO) among other staff.
This, nonetheless, spurred NIRA’s supervisory body, the National Information Technology Development Agency (NITDA) to partner with the organisation in several occasion including the recently ended one-day Switchto.ng workshop, which is expected to criss-cross all the geo-political zones in the country in no distance time.
Importance of .ng ccTLD:
Speaking at the workshop, Mr. Akinbo Adeola Cornerstone of My Nigeria Online (MyNOL) and a member of the Board of Trustees, stated in his presentation tagged ‘Importance of ccTLDs in the Society – Nigeria and You’ said that the on-going transformation on .ng ccTLD would lead to its development with best practices and uptake among the internet community both locally and internationally.
While urging members to know their executive board and secretariat officials by taking time to visit the official website of the group at www.nira.org.ng, Akinbo stressed that currently, NiRA is focused on constitutional amendments, fundraising campaign, communications and awareness as well as participation in strategic events.
Additionally, he called for more active engagement with NiRA by members, whereas charging the secretariat to beef-up its branding strategy by reviving mailing lists, regular website update and translation where necessary. These, he noted would improve membership mobilization and capacity building.
Benefits of switching to .ng
The Chief Operating Officer (COO) of the Nigeria Internet Registration Association (NIRA), Mr. Ope Odusan, used the opportunity to list the benefits of switching to dot ng in this dispensation.
Some of these benefits, he said, include that NIRA is mindful of the unique opportunity its country code Top Level Domain (ccTLD) name presents, stressing that dot ng assumes a global significance for many words by coupling of the TLD with any of the vowels of the English language, like in ‘Fishi.ng.’
He also said, NIRA intends to exploit these potentials to continue to make .ng a global registry irrespective of the entry of new gTLDs, adding that the uniqueness of the .ng ccTLD has seen firms like Google, Microsoft Domain Developers Fund taking up googli.ng; bi.ng to name a few, since the Second Level Domain Names were opened.
NiRA, he said, has deployed a robust Internet Domain Name System that would bring immense economic growth and vitality to the nation, maintaining that the organisation built a world-class Registry that Nigerians and their associates would gladly adopt as the TLD of choice.
“Our target to have 250,000 domain names registered in the .ng Registry will contribute N250 million annually to Nigerian economy,” he said.
According to him, NiRA has the potential to create over 50,000 jobs directly and indirectly, adding that it offers stable source of Foreign Currency for the economy, asserting, “Dot ng ccTLD is a platform for the Nigerian Internet Ecosystem.”
Internet ecosystem:
In the Internet ecosystem, he said, the online commerce, e-government services, access to valuable information and knowledge would thrive in addition to a boost in academics through effective research resource and participation in distance learning programmes.
On the aspect of job creation, Odusan said that there exist some job avenues for the Information and Communication Technology (ICT) professionals, such as new generation of jobs like webmaster, content manager, and web developers, in addition to industry entrepreneurs and domain agents’ likely spurring job creation engine for local software application and content developers.
He explained that tax incentives for companies currently not using .ng domain to switchto .ng do exist, especially for unemployed graduates, underscoring the fact that stakeholders could market their skills beyond Nigeria via the internet and earn foreign income while at home.
... Remember charity begins @ home:
He then urged Nigerians to take the saying that charity begins at home to heart with encouragement of the Federal Government and its institutions, through the Ministries, Departments and Agencies (MDAs). Pointing out that FG should institute necessary government policies and mandates for .ng adoption to pave the way for what he described as “holistic approach to NiRA growth.”
Systems, he said, would be developed and coordinated for the technical standards to boost local administration of key infrastructure, even as process of documentation and operation of critical infrastructure, policies and procedures, regulation and service delivery, should be people oriented via institutional capacity building and mobilisation.
On the product offering, he said NIRA is looking at this by creating local content with Nigerian centric approach, hence local branding of international brands for instance, google.com.ng, thisday.ng, airfrance.com.ng, itrealms.com.ng, champion.com.ng appear in the centre stage of the product campaign.
This, he pointed out is not to say that the Private Public Partnership (PPP) for data and information security is forgotten as there are plans for the Corporate Affairs Commission (CAC) to enable automated domain registration via links to NiRA accredited registrars’ websites. The same, he said, applies to the Nigerian Chamber of Commerce to fast-track registration of its members on .ng; just as the engagement of Nigerian embassies and missions abroad in the promotion and adoption of .ng would not be over-looked.
For those desirous of getting .ng, they need to decide on the name and extension they want to register under such as .com.ng, .org.ng or .name.ng to name a few, then choose any of the NiRA accredited registrars, search for availability of such a name chosen and if the name is available, proceed with registration, then relax “You are now on dot ng.”
The Naming Convention and Levels:
Dwelling on ‘Domain Name Conventions,’ NIRA vice president, Mr. Sunday Folayan said, it stipulated compliance to certain rules and regulations as may be set by the Registry in any given country, which in this case falls with NIRA in line with the domain name policy.
For Folayan, who also is the chief executive officer, Skannet Limited, a domain name is made up of several levels of domains with levels being separated by . (dot). He cited for instance ‘we.keep.you.sleepi.ng ‘ is a domain name, hence, levels are read from right to left.
“.ng is the top level domain alias TLD; dot ‘sleepi’ is the second level domain alias Second Level Domain (SLD), dot ‘You’ is the third level domain (3LD); ‘Keep’ is the fourth level domain (4LD) and ‘We’ is the fifth level domain (5LD),” he explained.
The NiRA Domain Name Policy, he said, is currently operating on Version 1.0 since May 5, 2008, which described NiRA’s rules for the registration and use of domain names within the .ng domain and its sub-domains. Even as NiRA’s policies are available online at the organization website.
NIRA, he said, disallows names in certain domains, therefore reserves the right to maintain the some list of domains that ‘Shall Not’ be available for registration or could be withdrawn if already registered.
No go areas in .ng:
Citing an instance with ‘Offensive Names’ he described it as words determined by NiRA to be offensive to the Nigerian community; ‘Restricted Names’ are names that would give wrong impression if used, such as Military and Government to name a few. As well as ‘Premium Names’, which he said are domains with generic words only, thus commanding premium value in terms of Naira and Kobo. Some of these premium domains he listed to include ‘cooki.ng and bi.ng’ among others.
He further said, Nigeria’s SLDs comprised of .com.ng for commercial purposes and is open for registration; .edu.ng is for degree awarding institutions; .sch.ng is for non-degree awarding schools; .gov.ng is for governmental organizations; .mil.ng means it’s for Military and related purposes; .org.ng - Non-Gov Organizations and open; .net.ng – networks; .mobi.ng - mobiles and .name.ng for personal names and still open respectively, while .premium.ng is by auction only.
NiRA, Folayan said, does not allow certain characters and as such, does not currently operate Internationalized Domain Names (IDN), which allows domain names in the natural languages of the users. Just as he listed characters allowed by NIRA to consist of 26 Unaccented Roman Characters; that is, from ‘A to Z’ both in small and capital letters respectively, in addition to the 10 Western digits from 0 to 9, coupled with (-) hyphen.
Character combinations, he said, must conform with domain names rules which states that it must be a maximum of 64 characters for now; not case sensitive like ‘AGe and AgE’ saying they are the same; while the first or last character of a domain name may not be a hyphen, there cannot be two hyphens in a name, even as domains cannot start with xn followed by --.
The second level domains (2LD), he said, could only be offered for sale via auction, whereas, some third level domains (3LD) could only be offered for sale via auction with an instance of ‘internet.com.ng’ so also that 3LD domains may not be a single character.
Even though, he added that generic restrictions may apply for each SLD or 3LD they may also have restrictions related to these sub-domains; for example, the .edu.ng may have restrictions which are different from those for .gov.ng.
Best practices:
Domain names, he advised, are more useful when they conform to best practices, short and popular names are better than long and detailed names, maintaining that to register any 3LD domain within .gov.ng, State Government entities must register the full state name or the official abbreviation of the state name similar to that used in vehicle license plate registration.
“States are encouraged to make 4LD available to local governments and state government departments and agencies,” he suggested, adding that generic names are not allowed, citing an instance with instead of shipping.gov.ng it should be nsc.gov.ng. Just like the generic SLDs are not allowed on 3LDs, for instance, “you cannot register com.org.ng, org.com.ng, mil.com.ng.”
Folayan reassured that there are rules and conventions that govern the choice and registration of domain names, hence, the naming conventions have been carefully created to avoid confusion, and make it easy for users to navigate on the Internet. As a result, NiRA as much as possible abides with global best practices, in the implementation of domain names, even as there is no internationalized domain yet in .ng.
Supervisory role on .ng ccTLD:
Mr. Lazarus Ikoti of the National Information Technology Development Agency (NITDA), who dwelt on “Implementing Compliance with Government Domain Policy,” noted that with Section 6 of the Act establishing NITDA of 2007, makes provisions for functions of the agency, comprising Section 6(b) which particularly gave NITDA the power to make guidelines for the establishment and maintenance of the appropriate infrastructure for Information Technology (IT).
Additionally, he said, that Section 6(m) specifically enjoined NITDA to accelerate internet and intranet penetration in the country and promote sound internet governance thereof. He stressed at the one day workshop that the aforementioned Section 6(m) mandated NITDA to give effect to the second schedule of the NITDA Act, describing Section 1 of the second schedule as very instructive.
Subject to the provision to this act, Mr. Ikoti pointed out that the agency shall advise the federal government generally on matters that are related to the management and administration of Nigeria’s country code Top Level Domain, as well as enjoined to setup procedure and criteria for second level domains and qualification for domain name registrars and host.

Compliance to .ng governance:
He said NITDA has been charged to develop a policy to supervise and manage .ng ccTLD, said that Section 6 of the enabling Act, NITDA Act 2007 provided guidelines to facilitate the establishment and maintenance of appropriate infrastructure for information technology and systems application and development in the country for public and private sectors, urban-rural development, the economy and the government. Just as NITDA is to accelerate Internet and Intranet penetration in Nigeria and promote sound Internet Governance by giving effect to the Second schedule of this Act.

Liable offences and .ng as a national resource:
According to him, Section 18 indicated that subsection (a) for a first offence, should be fined N200,000 or imprisonment for a term of 1 year or both such fine or imprisonment; and (b) for a second and subsequent offences, to a fine of N500,000 or to imprisonment for a term of 3 years or to both such fine and Imprisonment. Maintaining that the role of NITDA as far as .ng ccTLD is concerned is embedded in the Act.
Underscoring the ‘Government Domain Policy for Nigeria,’ the acting Head, Infrastructure and Technical Support Services, NITDA, Mr. Olayinka Adejube, informed participants that NITDA policy document was based not only on the need to populate the Internet with government’s presence but also to coordinate the hosting of government domains especially as regards security of the domain. Noting that since .gov.ng domain is a national resource for the benefit of the Nigerian people, the domain would be available for all governments from the Federal to the Local Government.
Also, he said, NITDA Act has some provisions, for instance, in Section 6 (a) which stated the mandate to “Create a framework for the planning, research, development, standardization, application, coordination, monitoring, evaluation and regulation of Information Technology practices, activities and systems in Nigeria and all matters related thereto and for that purpose….”
The section 6(m), Adejube said, stated that NITDA should “Accelerate Internet and Internet penetration in Nigeria and promote sound Internet Governance by giving effects to the Second Schedule of this Act” while should approve the constitution of the management of any such organization created to carry out the acts mentioned in Section 2 (1) of this Schedule among others.

Conclusion:

What this workshop plans to achieve is to create and re-emphasise the trust and mandate from where NIRA is coming from and the need for Nigerians to own it and become part of the process of adapting penetration for the nation’s .ng, in line with the welcome address from NIRA president, Mrs. Mary Uduma, with great expectation that over 250,000 domains would be achieved before the end of this year.
As a Nigerian, have you decided on where to plug into this .ng wave? The truth is that the earlier you begin to participate in .ng affairs, the better knowledgeable you become with the concept and processes of its ‘Naijaness’. So, take a stand today by taking a step towards being on .ng.

ITREALMS Online ... delivering news for ICT4D

Gakuru urges stakeholders to fight ‘digital plantation’

Arising from the Internet Governance Forum (IGF) in Nairobi-Kenya, last weekend, the chairman of the Internet Consumers Association of Kenya, Mr. Alex Gakuru, has urged stakeholders under the aegis of Noncommercial Stakeholders Group (NCSG) to save Africa from what he tagged ‘Digital Plantations.


According to him, as at June, this year, Africa contributed only two per cent of the global webpages, while the global average of people to domain name stood at a ratio of 90:1.

“Africa’s ratio was 10,000 people per domain name, while Kenya is at 2,500:1 per domain,” he said.

Also, he said that randomly pick any Kiswahili language words and WHOIS revealed that majority of their corresponding domain names were registered by aliens, from as far back as 1992.

“I urge you to save Africa from modern era digital plantations,” he declared.

Responding to questions from ITRealms Online, Mr. Gakuru, on what should be done to get Africa out of the alleged mess, called for an urgent reclamation of African opinion, position and voices at all global internet governance, policy and regulation institutions grounded on her peoples’ best public interest.

This, he said, could be achieved by forcing the world, if need be, to listen to Africa, adding that it’s high time Africa abandon ritual conferences attendance pepped up with photo sessions to depict “Africa and developing countries participated.”

As said by him, African governments need to wake up from their deep Internet policy and regulation slumber to assert their positions, otherwise the resultant void is filled by blind embrace of exported foreign internet policies, conventions, laws and regulations, usually engineered to serve theirs, but not African’s interests.

“African social justice, human rights and economic empowerment non-state actors need to upgrade their interventions to include the Internet economic, social and political rights on their programmes,” he posited.

Gakuru enjoined African universities and colleges to introduce Information and Communication Technology (ICT) law courses to address the acute shortage of local legal expertise in this area on the continent.

“This deficit has resulted in easy Africa arm-twisting at global negotiations,” he said.

Gakuru insisted that Africa must urgently protect her innovations, Intellectual Property (IP), traditional knowledge, culture and heritage from the onslaught and acquisition by foreigners.

“Aware that knowledge harvested locally by researchers through cunning grants ends up owned, re-packaged, and re-sold as highly price intellectual property we can hardly afford,” he said, stressing that Africans could start by reviewing representatives participation to ensure the routine few ‘usual suspects’ individuals attending every such gatherings actually represent Africa’s interests do not act as agents of foreign voices, interests, multinational corporations or African ‘jungle’ prospector investors with some positioning themselves as “Venture Capitalists.”

He pointed out that friends of Africa’s Internet development partners and  organisations  acknowledged, such as, Electronic Frontiers Foundation, Global Voices Online, Article 19, Committee to Protect Journalist, Google, and Ford Foundation for their continued support in amplifying subdued African voices online.
“We urge more development partners to support African, Latin America and all developing countries’ local content online initiatives,” he said.

Remmy Nweke: 
ITREALMS Online ... delivering news for ICT4D

ISPON extends software contest deadline


Despite the warning strike by the members of the Academic Staff Union of Universities (ASUU), students are scrambling for the on-going national software competition.

The software contest is being organized by the Institute of Software Practitioners of Nigeria (ISPON), just as the deadline has been extended by seven days.

Chairman, Public Relations and Communications Committee, ISPON, Mr. Moses Braimah, confirmed this at the weekend, saying that the issue of who wins the National Software Innovation Cup 2011, has become the hottest news across the campuses nationwide.

According to him, over 32 schools are currently moving quickly to outsmart one another to compete for the National Software Innovation Cup.

He listed some schools that have filed in to include the University of Calabar, Calabar; University of Uyo, Uyo; Ladoke Akintola University of Technology, Ogbomosho; Olabisi Onabanjo University, Ago Iwoye; Delta State University, Abraka; Cross Rivers State University of Technology, Calabar; The Polytechnic, Ibadan; Uyo City Polytechnic; Federal Polytechnic, Offa; Yaba College of Technology, Yaba; Federal Polytechnic, Idah; while others are making frantic efforts to beat the submission deadline.
The decision by ISPON NEC and the judges to extend the submission date by seven days was in response to pleas from contenders at various schools to enable them complete the documentation of their applications for the competition.

“Also, as at the time the entry opened many of the universities were yet to start the new academic session” he explained.

The 2011 edition, he said, is being sponsored by Cross Rivers State Government, National Information Technology Development Agency (NITDA), MTN, NigComSAT, Visafone, NCC and others.

As said by him, the ISPON’s first national software conference would take place at Tinapa Business Resort, Calabar between 27 and 28 October, 2011.

Remmy Nweke:
ITREALMS Online ... delivering news for ICT4D

ICANN opens final comment on geographic review


Global coordinating organization for the internet, the Internet Corporation for Assigned Names and Numbers (ICANN) has opened a comment window for the final report of its geographic regions review.
The window expected to last till December 19, 2011 was opened on Friday, September 30, this year.

Public statement from ICANN made available to ITRealms Online indicated that geographic diversity is a fundamental component of the ICANN organization.

As such, the ICANN Bylaws, especially the Article VI Section 5, currently defined five geographic regions comprising Africa, North America, Latin America/Caribbean, Asia/Australia/Pacific and Europe.

ITRealms Online also gathered that the ICANN Geographic Regions were originally created to ensure regional diversity in the composition of the ICANN board and were subsequently expanded in various ways to apply to the Generic Names Supporting Organization (GNSO), At-Large Advisory Committee (ALAC) and the Country Code Names Supporting Organization (ccNSO).

The contact person for the review at ICANN, Mr. Robert Hoggarth, noted that for the past two years a community-wide working group chartered by the ICANN board has been working to first, confirm the history, underlying principles and goals of the current geographic regions framework.

Secondly, he said, the working group examined analyzed how those goals and principles have been applied by the Board, Staff and community and thirdly, consulted with the community on how those principles and goals could be best maintained in the future.

“This Draft Final Report reflects the penultimate step of that research and consultation effort,” he said.
Additionally, he said, the draft document outlines specific recommendations from the Working Group to the ICANN Board regarding how the present Geographic Regions Framework could be modified to ensure that the organizational principles of geographic and cultural diversity are honored and maintained.

“Those recommendations are based on thorough research, extensive community consultation and reflect the points of view of a wide range of the ICANN community,” he outlined.

Hoggarth pointed out that being mindful of the potential implications even small changes to the framework could have on the wider community, the working group decided to make this draft document available to the internet community for review and comment before the group formally publishes its final report.

“The WG will closely review all submitted comments to determine if further modifications to the draft document are necessary,” he assured.

ITRealms Online recalls that the ccNSO Council approved a resolution in 2007 recommending that the ICANN Board appoint a community-wide working group to further study and review the issues related to the definition of the ICANN Geographic Regions, to consult with all stakeholders and submit proposals to the Board to resolve the issues relating to the current definition of the ICANN Geographic Regions. 

The rest of the community supported the concept of the working group and the Board authorized its formation at its December 2008 Meeting.

Additionally, the Board approved the charter of the working group at its public meeting in June 2009 with copies of the Charter in all six UN languages. 

Further, the Working Group produced two previous reports, including an Initial Report in which the Working Group identified the various applications and functions to which “ICANN Geographic Regions” are currently applied by existing ICANN structures; secondly documented other regionally identified processes and structures used within ICANN but not defined in the Bylaws; and (3) detailed the “issues” that it thought should be covered during its subsequent investigations.

Remmy Nweke:

ITREALMS Online ... delivering news for ICT4D

Tech Mahindra, Spanco exonerate Airtel from sack of 3,000 call centre agents


The duo of Tech Mahindra and Spanco have exonerated Airtel Nigeria from the suspension of its call centres, which culminated in the relieving of some 3,000 call center agents.

Although the two  operators of call centers for Airtel Nigeria, noted that as operators of global Business Process Outsourcing (BPOs) , operating out of two call centres in Lagos and Abuja respectively, their attention have been drawn to several messages circulating on the internet alleging that their client, Airtel had fired 3,000 call centre agents due to a disagreement over a purported plan to reduce salaries. 

“This is untrue and we want to use this medium to put the fact right,” part of the statement read.
Also, they said that last year, following the signing of a landmark BPO agreement with the Airtel Group, the duo jointly inherited over 1,200 Call Centre agents from Bezaleel, HR Indexx and CCSNL who hitherto provided agents for the company known then as Zain.

They explained that the contract existing between them and two of the agencies namely CCSNL and HR Indexx expired effective Friday September 30, 2011, therefore, the third agency, Bezaleel’s, contract will expire in January 2012.

“So, there is no issue of mass sack but expiration of existing contracts,”

Further, they stated that prior to the expiration of the contracts; they had engaged representatives of the agents and that of the organized Labour on how to manage their transition to the roll.

“Due to a lack of consensus on the way forward and an apparent threat to our facilities by some of the agents, we were compelled to suspend operations at the call centres last Friday, September 30, 2011,” they claimed, stressing that their plans is to expand the call centres nationwide, therefore they would also recruit new agents with about 5000 employees.

“Going forward, our plan is to offer some of the affected agents a new contract with attendant salaries and benefits based on their qualifications and experience,” part of the statement read.

They insisted that on salaries issues, and as world class organizations, they offer employees remuneration and benefits comparable to standards across the world and in compliance with the working and labor laws of Nigeria.

“We, therefore, appeal to all Nigerians, especially Airtel customers, to bear with us as we seek to expeditiously resolve the issues and re-open the call centres in the coming days. Indeed, we have also taken appropriate measures to ensure that our client’s customers experience minimal inconvenience during this brief period,” the duo submitted.

Just as they warned that the activities of these disgruntled agents are capable of frustrating investors with good intentions and make nonsense of the Federal Government’s drive for Foreign Direct Investment (FDI). 

They reaffirmed their commitment to growing the BPO industry in Nigeria and give meaning to the quest by the Federal Government of Dr. Goodluck Ebele Jonathan to create jobs as part of his master plan to re-engineer the Nigerian economy.

Remmy Nweke:

ITREALMS Online ... delivering news for ICT4D