Latest survey on Telesperience from Comarch, a global
provider of end-to-end solutions for telecommunications, has revealed that
eight of 10 European Small and Medium Enterprises (SMEs) have plans to change
telecom provider.
ITRealms gathers that the Telesperience research was based
on a survey on 298 European SMEs in France, Germany, Netherlands, Poland,
Sweden and the United Kingdom (UK), according to the author and Chief Analyst,
Telesperience, Ms Teresa Cottam.
She said that the level of satisfaction of European SMEs
with their telecom service providers was identified during the survey.
The survey, she said,
was done by an analyst firm, Telesperience, on 298 European SMEs, to see what
they saw as the most valuable services that Consumer Satisfaction
Problems (CSPs) could offer them,
but also to identify the main churn and dissatisfaction factors.
She also revealed that some of the key issues included that SMEs
do not feel loyal to their CSP(s) – 8 out of 10 plan to change service provider
in the near future; The biggest causes of frustration amongst SMEs are
billing-related issues, low quality of services and networks, and the inability
of service providers to quickly and effectively resolve problems; and the most
important factors for SMEs when selecting a telecom service provider are
service availability, service quality and dedicated tariff plans, while low
price is only rated as fourth on the list.
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