" ITREALMS: Freshworks nets $100m in revenue - ITREALMS Online

Tuesday, June 26, 2018

Freshworks nets $100m in revenue - ITREALMS Online

Acclaimed global leader in customer engagement software, Freshworks, has said it reached a revenue milestone by crossing $100 million in annual recurring revenue, reports ITRealms.

This development, ITRealms gathered, was led by its flagship support product for Customer Support Software, Freshdesk and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.

ITRealms also gathered that this achievement was fueled by Freshworks’ ever-expanding user-base of more than 150,000 businesses and organizations world-wide, including both larger enterprises such as Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Cisco, Veeva, OfficeMax, M&C Saatchi and thousands of global SMB customers. 

In addition, the company reports that over the past year, it has expanded portfolio of products to include Freshchat, Freshcaller, Freshmarketer and Freshteam, a set of products designed to work together to help marketers, human resources and support professionals engage with customers and work together more effectively. 

On the heels of this milestone, Freshworks also announced the immediate availability of Freshworks 360, a fully integrated cloud bundle that brings together sales, marketing, and support applications to provide users with a full, easy-to-use customer engagement experience. 

Products contained within Freshworks 360 include Freshdesk, Freshsales, Freshmarketer, Freshcaller (call center software) and Freshchat (customer messaging software), providing an easy way for users to access the entire history of customer conversations, data and marketing touchpoints such as chats and social media mentions. Current users of any Freshworks application can now access free trials of all the platform’s offerings from their existing Freshworks login using the Freshworks Switcher.

Chuks Egbune/ED, Ops

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