" ITREALMS: APC plans swap centre for Lagos

Monday, November 23, 2009

APC plans swap centre for Lagos

APC by Schneider Electric has announced plans to open a swap centre in Lagos, Nigeria before the end of the year.

This, the company said it would provide local warranty support on single phase Uninterruptible Power Supplies (UPSes).

The sales and operations services manager for Africa at APC by Schneider Electric, Olivier Delepine, highlighted the fact that the main goal of the swap centre is to offer quicker response times and a higher level of service for warranty exchanges of single phase UPS units for local customers.

According to Delepine, “This represents an effort to achieve greater customer intimacy and improved service delivery, and we trust that the centre will have a great impact on customer satisfaction in the coming months. In line with our goal to provide the same level of service everywhere, this swap centre is part of a global services programme that includes the establishment of six swap centres across the African continent as the first phase.”

The Nigerian swap centre, Delepine also said, would be located in the Schneider Electric warehouse in Lagos, just as customers will be able to access swap centre services after obtaining an approval number from the customer care centre based in Dubai, which could be reached by phone.

APC is reputed for delivering well planned, flawlessly installed and maintained solutions throughout their lifecycle.

Delepine noted that through APC unparalleled commitment to innovation, delivers pioneering, energy efficient solutions for critical technology and industrial applications.

In 2007, Schneider Electric acquired APC and combined it with MGE UPS Systems to form Schneider Electric’s Critical Power & Cooling Services Business Unit, which recorded 2008 revenue of €2,6 billion and employed 12,000 people worldwide.

APC solutions include uninterruptible power supplies (UPS), precision cooling units, racks, physical security and design and management software, including APC's InfraStruXure architecture, the industry’s most comprehensive integrated power, cooling, and management solution.

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