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ICT4D Week 2018

Saturday, October 13, 2018

Airtel marks customer service week - ITREALMS

Airtel has reiterated commitment to providing excellent customer experience to telecoms consumers across the country, reports ITREALMS.

Commemorating the October 1st International Customer Service Week with carefully planned activities in honour of its customers, Airtel used the occasion to demonstrate its passion to service excellence as the week featured lectures, seminars, a 4km Walk, and different reward initiatives targeted at its customers.

During the week, ITREALMS reports that Airtel reaffirmed that it will continue to go the extra mile to provide excellent customer service across all its touch points to its customers, noting that happy and satisfied customers are key to the success of any organization.

A major highlight of the week was the 4km 4G Walk, an exercise to create awareness for the telco’s wide 4G coverage in Nigeria.

Recently, Chief Executive Officer and Managing Director of Airtel Nigeria, Segun Ogunsanya, had said the telco is currently building the largest and most reliable 4G network in the country.

Ogunsanya spoke during a courtesy call to the Governor of Rivers State, Nyesom Wike, on the 27th September, 2018, stated that Airtel is currently rolling out its 4G technology in major cities and towns across Nigeria, making it the largest 4G network in the country.


The Customer Service Week is an annual celebration of the important role that customer service plays in every organization’s success, with an objective of celebrating internal and external customers as well as customer service professionals.

Ayo Midele/GEE

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