" ITREALMS: ALTON: Harmonised shortcodes to run for one year before deactivation of codes - ITREALMS

Tuesday, March 07, 2023

ALTON: Harmonised shortcodes to run for one year before deactivation of codes - ITREALMS

ITREALMS ... making leadership SENSE with digital news!

The Association of Licensed Telecoms Operators of Nigeria (ALTON) has revealed that just commenced
harmonisation of short codes across all networks would last for a year, reports ITREALMS.

ALTON: Harmonised shortcodes to run for one year before deactivation of codes - ITREALMS
ALTON also said the harmonisation is in pursuant to a regulatory modernisation initiative by the Nigerian Communications Commission (NCC).

According to a press statement available to ITREALMS by ALTON chairman, Engr. Gbenga Adebayo and Head of Operations, Mr. Gbolahan Awonuga, both the hitherto shortcodes and the harmonised versions will run concurrently for one year after which the old codes will become inactive.
Engr. Gbenga Adebayo - Telcos commence harmonised shortcodes' implementation - ITREALMS
ALTON explained that harmonisation of shortcodes are aimed at implementing a streamlined process for common shortcodes across the industry, by making life easier for Nigerians through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.

Indications from ALTON showed that following the directive from NCC, the Association hereby inform the general public that “The Network Operators have begun implementing the shortcodes, working closely with the NCC. The Commission has provided adequate time for subscribers to get used to this new development. We are confident this will enhance customer experience across networks,”

During migration (which is to be concluded by 17th May, 2023 old and new common codes will run concurrently, after which the old codes will cease to operate.

The proposed harmonised shortcodes are:
● Call Center/Help Desk - 300
● Voice Mail Deposit - 301
● Voice Mail Retrieval -302
● Borrow Services - 303
● STOP Services - 304
● Check Balance - 310
● Credit Recharge - 311
● Data Plan – 312
● Share Services - 321
● Data Plan Balance - 323
● Verification of SIM Registration/ NIN – SIM Linkage - 996
● Porting Services (MNP) - 2442

They also advised telecom consumers to contact their service providers for more information.

Remmy Nweke/DoP

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