" ITREALMS: RIMS, customer portal lower cost at NPA

Tuesday, September 22, 2015

RIMS, customer portal lower cost at NPA


The Revenue Invoicing Management System (RIMS) and Customer Portal introduced recently into the activities of the Nigeria Ports Authority (NPA) have begun to yield dividends by reducing operational costs and cutting down time for documentation, ITRealms reports.

A clearing agent, Segun Ogunsanu, said, “The Revenue Invoicing Management System and Customer Portal introduced recently have started lowering operational costs and shorten the time for documentation. The platforms are fully integrated into the electronic flow of information and are also fully integrated with all its existing solutions”.

‘’The benefits accruing from the electronic platforms include improved customer service delivery; easy access to customer accounts status; view of all transactions and status in respect of bills; electronic upload of manifest; e-invoice and e-receipt generation The introduction of the e-platforms by the management of NPA would boost their revenue base and make the agency contribute meaningfully to the Federal Government purse.’’

The NPA may become the leading port in West and Central Africa, following the berthing of huge vessels in Lagos. Consequently, NPA, has developed its Information Communication Technology (ICT) to be in tandem with the port’s operational demands and with the automation of its operations, NPA is now monitoring shipping firms, the concessionaires and other port users to ensure compliance with rules and also track revenues.

NPA General Manager, Public Affairs, Capt Iheanacho Ebubeogu, said the authority has initiated a working formula to ensure it attains the leading port status by providing a safe, secure and world-class customer friendly environment for port users.

 “Nothing happens by chance. Somebody or group of people dreamt about what is happening in Dubai, Singapore and other major ports of the world some years back and that is why the Executive Directors, General Managers, Assistant General Managers, Port Managers and other staff are following the direction outlined in the NPA’s vision and mission so that we become the best and the leading port in Africa as championed by our Managing Director (MD), Mallam Habib Abdullahi,” he said.

NPA, in line with its monitoring and compliance function, would ensure that all terminal operators improve on ICT infrastructure and acquisition of modern equipment for cargo handling.

Cyriacus Nnaji with additional report from The Nation/GEE

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