" ITREALMS: InterSwitch completes ATM solution for Sierra Leone bank

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Thursday, April 05, 2007

InterSwitch completes ATM solution for Sierra Leone bank

PREMIER switching and processing company in the country, InterSwitch Limited, has completed its Automated Teller Machines (ATM) driving solutions for Sierra Leone Commercial Bank.

This, the company said would drive growth in the electronic payments field in Sierra Leone, and also reduce the cost of retail transactions.

Managing Director, InterSwitch, Mr. Mitchel Elegbe who revealed this, said ATM driving solution controls include states and screens directly performing centralized routing, security processing, reconciliation, and proactive monitoring functions.

He also said that with this solution, Sierra Leone Commercial Bank Ltd, now has the ability to issue Debit Card payment instruments to its own customers that could be used on any of the customer touch points.

Mr. Elegbe noted that the prime objective was to achieve high service excellence through multi channel service platforms that will ensure convenience and ubiquity.

Executive Director, Information Technology, Mr. George Taylor, said Sierra Leone Commercial Bank is excited to offer customer convenience through electronic delivery.

“The addition of this electronic delivery channel will enable us to provide our customers greater access to their accounts and will give us long-term cost reductions,” he said.

Mr. Taylor pointed out that it the bank to control its ATM network in real time with ATM driving, ATM monitoring and ATM reporting, which runs on the Postilion software suites of product.

“Sierra Leone Commercial Bank is taking bold steps to add electronic methods to access account information. Through reseller agreements with Postilion Software, InterSwitch provides a comprehensive ATM hardware and software solution able to handle ATM driving, switching, network management, settlement and reconciliation. The InterSwitch solution incorporating Postilion lays the foundation for future enhanced functionality that allows financial institutions to explore new customer service options and fully develop their ATM networks as retail delivery channels,” he asserted.

Sierra Leone Commercial Bank, is reputable for its community-based relationship banking strategy and unsurpassed client service, is committed to delivering the highest quality products and services to every community it serves.

The implementation of the ATM Driving solution to handle all aspects of ATM transaction processing and management in these locations will assure the maximum availability of ATM services for their customers.

In addition, the solution will provide Sierra Leone Commercial Bank with a highly reliable, scalable and open architecture that permits easy implementation of possible new products to be delivered through the ATMs and other terminals.

“We are happy that InterSwitch deployed the solution within the agreed timelines and budget. We are delighted that we selected InterSwitch.

General Manager, African Information Technology Holdings, Sierra Leone (AITH) consultants to Sierra Leone Commercial Bank, Mr. Melvin Haffner, said that given the unparallel experience in this sector in Nigeria, “we‘re not surprised they delivered a quality solution.”

He emphasised that this new solution would enthrone modern change in processing method and will allow us to provide a higher level of client service while in turn reducing our overall cost.”

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