The Nigeria’s leading e-commerce
giant, Konga, is set to relaunch Pay-On-Delivery (POD) from August 1st
2018, starting with customers in Lagos before extending the service to other
states from September 1st 2018, reports ITRealms.
This is after effectively
achieving same day delivery of approximately 97% of product orders in major
cities in the last 30 days.
The chief executive officer of
Konga Online, Mr. Nick Imudia, disclosed this to ITRealms, saying that Payment
On Delivery was suspended when erstwhile owners – Naspers and AB Kinnevik were
in discussions before the acquisition of the business by the Zinox Group.
“We have taken our time to
restructure, improve our technology and capacity in terms of our own staff and
logistics to meet customers’ expectations. We have invested substantially in
our logistics arm, K-Express culminating in the acquisition of new line-haul
trucks, delivery vans and motor bikes to meet the commitments of not just POD,
but also achieve a minimum of 85% same day delivery of major products
categories by July 2019 across the nation as mandated by the Board of Konga.
“Someone must make it happen, and
we have decided to take the bull by the horns with new mega warehousing and
storage facilities being opened across the country with best in class
technologies,” he affirmed.
Mr. Imudia also stated that Konga,
in line with its status as the biggest composite e-commerce company in Africa, is
expanding its retail network as promised by the company’s management, with a
target of 100 stores before the end of 2019 but with a long-term ambition of
achieving 774 stores by 2022.
“Effective August 1st
2018 and considering Nigeria’s deficient payment system, Konga customers have
several payment and delivery options. This will go a long way to excite our
customers and expand the numerous order fulfillment channels available to our
customers.
“In addition to pre-payment and
payment on delivery, you have the additional option of ordering online to pay
and collect from the nearest Konga retail store. Our customers can also walk
into any of our stores nationwide and with the help of our staff, order products
we do not have in store, then pay and collect when it is delivered at the store
or we deliver it at their door-steps. At Konga, we consider the challenges of
our market and simplify things for our customers. No other e-commerce company
offers these delivery and payment options on the continent,” he concluded.
Widely renowned for genuine
products, secure payment options and swift delivery, Konga is keen to continue
its quest revolutionize the e-commerce space in Nigeria and beyond - a
factor that has seen the new management of the company working hard behind the
scenes to leverage its composite structure and fusion of online and offline in
ensuring an unprecedented level of world class customer experience, improved
standards and growth in the Nigerian and African e-commerce eco-system.
.
Nenye Dom/GEE
