Cisco Systems Corporation has advanced plans to unveil its ‘True Customer Collaboration’.
The vice president and general manager, Voice Technology Group, Customer Collaboration, Mr. John Hernanadez made this disclosure in a telepresence chat with selected media practitioners in Lagos, last week.
He said that the product, touted to be its latest in stock, would provide customers relevant collaborative modules to meet their business needs.
The Customer Collaboration, he highlighted, would comprise contact centers, marketing dynamics, speech self-service, multi-channel entreprise, video enabled care customer to name a few.
He said that the contact center would facilitate how customers could collaborate with one another, which has been a long dream of Cisco chairman, Mr. John Chambers.
According to him, Chambers is interested in capitalizing on market transitions using Cisco strategies based on catching market transitions that could affect customers, especially with the proliferation of video and collaborative web 2.0 technologies.
He noted that with this, networks have continued to evolve from the plumbing of the internet to the platform that could change the future.
Hernanadez also said that with market dynamics would engender the creation of customer care transitions through changing of expectations in relationship management, social software explosion based on consumer and enterprise.
In addition, he said that it would facilitate transfer of wealth to millennial, while advertising and brand management change would not be left out of the customer collaborative revolution experience.
Transitions in customer engagement, he said, would expound on companies seeing and entering an operational metrics zone, capable of translating into customer intimacy, and changing reactive relationships to proactive, agents to experts, solicitation to participation as well as cost centers transforming into growing engine.
He pointed out that why Cisco recently bought Tanberg was to further leverage on its unique proposition of reducing the level of bandwidth certain uploads could consume, which very advantageous to developing countries.
Hernanadez accentuated that video-enable customer care is most favourable for corporate, mostly when seeking for financial advice.
“Social media customer care merit of social media is being proactive about a customer. It would be available this week at all Cisco offices globally,” he said.
Further, he said that the offer is coming with data sheet, noting that social media customer care has maturity model traits, which include listening or ignoring, offering occasional reporting and reactive surprise among others.
Contact centre, he said, continues to be the foundation of customer care, whereas the social networks are accelerating communications, social-enabled customer care is here, mostly by ad hoc, but is expected to mature overtime, while customer collaboration would have an increasingly larger impacts on corporate profitability and brand value.
Cisco said it pride customers as the first and an integral part of its DNA in creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
The concept of solutions being driven to address specific customer challenges, Cisco also said, has been with firm since inception when husband and wife, Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to do so, due to technological shortcomings.
A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge - the multi-protocol router was born and ever since Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking - transforming how people connect, communicate and collaborate.
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Showing posts with label Technology development. Show all posts
Showing posts with label Technology development. Show all posts
Monday, November 01, 2010
Wednesday, August 04, 2010
Starcomms switches over to IP network with SEGway solution
Code Division Multiple Access (CDMA), Starcomms Plc has concluded plans to switch over its network to all-Internet Protocol (IP) platform, using SEGway solution from Performance Technologies (PT).
ITRealms Online, gathered that Starcomms sees the plan as part of its fulfillment as a forward looking telecom operator.
The carrier designed a hierarchical network topology using PT’s SEGway signalling solution at the core, which allows effortless interconnection of IP elements to existing equipment.
SEGway’s highly reliable and efficient solution reduces signalling complexity and
provides the ability to view and manage the network from a central location.
The robust platform, according to Trino Guzman, head of Engineering from Starcomms, provides a single point of interconnect with other networks, and centralized administration of routing, resulting in the most cost-effective transport between cities.
This technology Guzman also said, avoids all the inherent pitfalls of legacy mesh networks, such as single points of failure, signalling traffic congestion, and costly operations, administration and management.
“It is paramount to us that we work with a supplier that possesses exceptional SS7 expertise,” Guzman said, stressing that PT’s technology delivers exceptional performance, and their team made our network migration easy, transparent, and seamless. PT meets our high standard of pride when it comes to top performance.
For the senior vice president, Sales, Marketing, and Service for PT, Mr. Patt Rice, they are versatile signalling platform places the core network in an advantageous position with regard to the looming number portability regulation in Nigeria.
“SEGway enables any operator to quickly, efficiently, and seamlessly introduce Mobile Number Portability to meet the December 2010 deadline,” he said.
PT’s state-of-the art SEGway platform is a highly reliable signalling system that provides operators a smooth migration to IP and SIP Next-Generation Networks. In addition to number portability, it enables message accounting, and advanced routing.
Equally, speaking on the development, PT president and chief executive officer, Mr. John Slusser, said they were pleased to add Starcomms, a highly regarded, progressive service provider to its SEGway installed base.
“These are exciting yet challenging times for African telecommunications operators as they anticipate substantial subscriber growth and evolution to more advanced networks. PT has made a strategic commitment to the region with leading edge network solutions backed by unsurpassed service and support,” he said.
ITREALMS Online ... delivering news for ICT4D
ITRealms Online, gathered that Starcomms sees the plan as part of its fulfillment as a forward looking telecom operator.
The carrier designed a hierarchical network topology using PT’s SEGway signalling solution at the core, which allows effortless interconnection of IP elements to existing equipment.
SEGway’s highly reliable and efficient solution reduces signalling complexity and
provides the ability to view and manage the network from a central location.
The robust platform, according to Trino Guzman, head of Engineering from Starcomms, provides a single point of interconnect with other networks, and centralized administration of routing, resulting in the most cost-effective transport between cities.
This technology Guzman also said, avoids all the inherent pitfalls of legacy mesh networks, such as single points of failure, signalling traffic congestion, and costly operations, administration and management.
“It is paramount to us that we work with a supplier that possesses exceptional SS7 expertise,” Guzman said, stressing that PT’s technology delivers exceptional performance, and their team made our network migration easy, transparent, and seamless. PT meets our high standard of pride when it comes to top performance.
For the senior vice president, Sales, Marketing, and Service for PT, Mr. Patt Rice, they are versatile signalling platform places the core network in an advantageous position with regard to the looming number portability regulation in Nigeria.
“SEGway enables any operator to quickly, efficiently, and seamlessly introduce Mobile Number Portability to meet the December 2010 deadline,” he said.
PT’s state-of-the art SEGway platform is a highly reliable signalling system that provides operators a smooth migration to IP and SIP Next-Generation Networks. In addition to number portability, it enables message accounting, and advanced routing.
Equally, speaking on the development, PT president and chief executive officer, Mr. John Slusser, said they were pleased to add Starcomms, a highly regarded, progressive service provider to its SEGway installed base.
“These are exciting yet challenging times for African telecommunications operators as they anticipate substantial subscriber growth and evolution to more advanced networks. PT has made a strategic commitment to the region with leading edge network solutions backed by unsurpassed service and support,” he said.
ITREALMS Online ... delivering news for ICT4D
Wednesday, July 28, 2010
Multi-Links Telkom completes DWDM project
Multi-Links Telkom Nigeria has completed its Dense Wavelength Division Multiplexing (DWDM) project, which is designed to make its fibre optic network more robust for the end users.
Disclosing this, last weekend, the Chief Corporate Affairs Officer, Multi-Links Telkom Nigeria, Mrs. Ijeoma Abazie, said that this milestone would enable the network availability and enhance superior customer experience, in addition to providing greater redundancies and a buffer to network down time resulting from fibre cuts.
“The completion allows us to offer industry leading service level agreement with guaranteed uptime of three times reliability and redundancy,” she declared in a press statement made available to ITRealms Online.
Also, she said that with the completion of the DWDM project and the cut over Synchronous Digital Hierarchy (SDH), which is an international standard for high speed telecommunication over optical cum electrical networks, with the ability to transport digital signals in variable capacities.
The Manager, Transmission Planning, Multi-Links Telkom, Mr. Olurotimi Aborisade, was quoted as saying that with the SDH sites, customers would now enjoy protection from prolonged downtime on account of fibre damage.
The impact of this on fibre cuts, Aborisade said, would be less noticeable and the DWDM project would significantly improve the quality of service delivery and facilitate Multi-Links Telkom customers to enjoy high level of service availability with seamless switchover to redundant transmission paths, in spite of the fibre cuts.
He noted that Multi-Links Telkom’s corporate customers on the leased line service and individual subscribers on the broad market platform will now enjoy more stability in network availability and industry benchmark SLA delivery for superior customer experience.
“This means that Multi-Links Telkom’s corporate clients would be empowered to more effectively manage their respective businesses,” he said.
Aborisade pointed out that before now, corporate customers in the country on leased line circuits often experience downtime as a result of the persistent fibre damages in respect of which the SDH network could offer little protection.
“However, the Multi-Links Telkom DWDM network has built-in redundancy that allows traffic to be re-routed if fibre cut is experienced on a particular route because each route has been designed to carry two channels with the second channel serving as the alternative route when a cut happens on the first route,” he said.
ITREALMS Online ... delivering news for ICT4D
Disclosing this, last weekend, the Chief Corporate Affairs Officer, Multi-Links Telkom Nigeria, Mrs. Ijeoma Abazie, said that this milestone would enable the network availability and enhance superior customer experience, in addition to providing greater redundancies and a buffer to network down time resulting from fibre cuts.
“The completion allows us to offer industry leading service level agreement with guaranteed uptime of three times reliability and redundancy,” she declared in a press statement made available to ITRealms Online.
Also, she said that with the completion of the DWDM project and the cut over Synchronous Digital Hierarchy (SDH), which is an international standard for high speed telecommunication over optical cum electrical networks, with the ability to transport digital signals in variable capacities.
The Manager, Transmission Planning, Multi-Links Telkom, Mr. Olurotimi Aborisade, was quoted as saying that with the SDH sites, customers would now enjoy protection from prolonged downtime on account of fibre damage.
The impact of this on fibre cuts, Aborisade said, would be less noticeable and the DWDM project would significantly improve the quality of service delivery and facilitate Multi-Links Telkom customers to enjoy high level of service availability with seamless switchover to redundant transmission paths, in spite of the fibre cuts.
He noted that Multi-Links Telkom’s corporate customers on the leased line service and individual subscribers on the broad market platform will now enjoy more stability in network availability and industry benchmark SLA delivery for superior customer experience.
“This means that Multi-Links Telkom’s corporate clients would be empowered to more effectively manage their respective businesses,” he said.
Aborisade pointed out that before now, corporate customers in the country on leased line circuits often experience downtime as a result of the persistent fibre damages in respect of which the SDH network could offer little protection.
“However, the Multi-Links Telkom DWDM network has built-in redundancy that allows traffic to be re-routed if fibre cut is experienced on a particular route because each route has been designed to carry two channels with the second channel serving as the alternative route when a cut happens on the first route,” he said.
ITREALMS Online ... delivering news for ICT4D
Monday, July 26, 2010
Cisco confirms Edet as country manager
Cisco Systems has affirmed the appointment of Mr. Richard Edet as the General Manager for Cisco Nigeria.
The firm while announcing this, said that Edet’s appointment is an affirmation of its commitment to the Nigeria market, even as he would drive the company’s active growth strategy in the region.
A press statement to ITRealms Online, Richard’s appointment further reinforces company’s commitment to collaborate with indigenous organizations and local governments in Nigeria to help support plans for accelerated development in information technology (IT) industry, education, labour, human capital development, healthcare and economic reform.
On his appointment, Mr. Richard said he welcome the challenge to further strengthen Cisco’s position as a leader in the ICT sector in Nigeria.
“Nigeria is already established as an excellent place to conduct business as its progressive telecommunications environment is encouraging the nation, and its citizens, to harness the power of the network to increase productivity levels, supporting accelerated GDP growth rates and an ever-higher standard of living” he said.
With more than 16 years’ experience spanning banking, logistics and IT industries, he joined the Cisco Nigerian team in May 2006 where he has held several sales positions which have supported double digit growth over the last four years in the country.
Prior to joining Cisco, Richard was a corporate banker and was involved in several successful start ups. He then moved to the world of IT with a role at Microsoft where he was responsible for the successful launch of the revolutionary ‘Computer for All Nigerians’ Initiative, a collaboration effort between Microsoft and Intel.
He holds an MBA from the University of Lagos and is on the governing board of The African Institute of Business Simulations (AIBS), a non-profit organization, and several other charities.
Commenting on his appointment, Vice President for Cisco Africa Levant Region, Mr Yvon Le Roux, said Nigeria represents a strategic growth opportunity for Cisco as the country continues to initiate and adopt ICT reforms while seeking competitive advantage and productivity gains.
“The appointment of Richard Edet is an important step forward in driving the growth of our business as Cisco expands its footprint in Africa,” he said.
ITREALMS Online ... delivering news for ICT4D
The firm while announcing this, said that Edet’s appointment is an affirmation of its commitment to the Nigeria market, even as he would drive the company’s active growth strategy in the region.
A press statement to ITRealms Online, Richard’s appointment further reinforces company’s commitment to collaborate with indigenous organizations and local governments in Nigeria to help support plans for accelerated development in information technology (IT) industry, education, labour, human capital development, healthcare and economic reform.
On his appointment, Mr. Richard said he welcome the challenge to further strengthen Cisco’s position as a leader in the ICT sector in Nigeria.
“Nigeria is already established as an excellent place to conduct business as its progressive telecommunications environment is encouraging the nation, and its citizens, to harness the power of the network to increase productivity levels, supporting accelerated GDP growth rates and an ever-higher standard of living” he said.
With more than 16 years’ experience spanning banking, logistics and IT industries, he joined the Cisco Nigerian team in May 2006 where he has held several sales positions which have supported double digit growth over the last four years in the country.
Prior to joining Cisco, Richard was a corporate banker and was involved in several successful start ups. He then moved to the world of IT with a role at Microsoft where he was responsible for the successful launch of the revolutionary ‘Computer for All Nigerians’ Initiative, a collaboration effort between Microsoft and Intel.
He holds an MBA from the University of Lagos and is on the governing board of The African Institute of Business Simulations (AIBS), a non-profit organization, and several other charities.
Commenting on his appointment, Vice President for Cisco Africa Levant Region, Mr Yvon Le Roux, said Nigeria represents a strategic growth opportunity for Cisco as the country continues to initiate and adopt ICT reforms while seeking competitive advantage and productivity gains.
“The appointment of Richard Edet is an important step forward in driving the growth of our business as Cisco expands its footprint in Africa,” he said.
ITREALMS Online ... delivering news for ICT4D
Wednesday, July 21, 2010
Computer Warehouse plans industrial park for UNILAG
Leading Information and Communications Technologies (ICT), company in the country, Computer Warehouse Group, has advanced plans to construct a building dedicated for the appreciation and development of Information Technology at the University of Lagos (UNILAG).
Disclosing this recently after a visit to the university’s Vice Chancellor, Prof. Adetokunbo B. Sofoluwe, the Group Managing Director, CWG, Mr. Austin Okere, accompanied by Simon Agi, General Manager, Operations, Olapeju Ayo- Fisher Assistant General Manager, Human Resource and his counterpart at the Computer Warehouse Limited (CWL) Dayo Abegunde, AGM, said his firm would provide internet hotspots for UNILAG and institute the Austin Okere Annual Lecture, in response to the VC dream.
“CWG will construct a building here in the University of Lagos to be dedicated for the development of opportunities in the vast areas of ICT for the younger generation” he declared.
Okere also intimated the VC on some of the strengths of CWG in the areas of skills development and human capital development with the company’s present initiation of an academy, which young individuals are trained in various areas of Information Technology and after their course, some of them are absorbed into the company as members of staff.
Responding, elated Prof. Sofoluwe said he was proud that an ex-student of the university could build a great company today like Computer Warehouse.
While expressing thanks to Okere and his team for consenting to expand internet hotspots around the institution and the Austin Okere Annual Lecture, the VC said it would encourage the younger generation of students in their pursuit of academic excellence.
He, however, asked that CWG leads the path in the construction of an industrial park in UNILAG.
“It is my dream to build an industrial park within the university. One that can be compared to what we have in advanced countries,” he said.
ITREALMS Online ... delivering news for ICT4D
Disclosing this recently after a visit to the university’s Vice Chancellor, Prof. Adetokunbo B. Sofoluwe, the Group Managing Director, CWG, Mr. Austin Okere, accompanied by Simon Agi, General Manager, Operations, Olapeju Ayo- Fisher Assistant General Manager, Human Resource and his counterpart at the Computer Warehouse Limited (CWL) Dayo Abegunde, AGM, said his firm would provide internet hotspots for UNILAG and institute the Austin Okere Annual Lecture, in response to the VC dream.
“CWG will construct a building here in the University of Lagos to be dedicated for the development of opportunities in the vast areas of ICT for the younger generation” he declared.
Okere also intimated the VC on some of the strengths of CWG in the areas of skills development and human capital development with the company’s present initiation of an academy, which young individuals are trained in various areas of Information Technology and after their course, some of them are absorbed into the company as members of staff.
Responding, elated Prof. Sofoluwe said he was proud that an ex-student of the university could build a great company today like Computer Warehouse.
While expressing thanks to Okere and his team for consenting to expand internet hotspots around the institution and the Austin Okere Annual Lecture, the VC said it would encourage the younger generation of students in their pursuit of academic excellence.
He, however, asked that CWG leads the path in the construction of an industrial park in UNILAG.
“It is my dream to build an industrial park within the university. One that can be compared to what we have in advanced countries,” he said.
ITREALMS Online ... delivering news for ICT4D
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