Check Point Software Technologies has announced the launch of its first AI Agent. Called the Ticket Enrichment AI Agent, the innovation is designed to transform the way teams manage support tickets. Integrated within Check Point Quantum, this AI agent seamlessly interfaces with popular platforms like ServiceNow and Jira.
The introduction of AI agents such as Ticket Enrichment AI Agent enables security teams to leverage advanced technologies like large language models (LLMs), context awareness, and continuous learning thereby enhancing their effectiveness," he says.
They are also capable of using various tools, products, and APIs. The AI agents, acting as virtual interns, are designed to handle a diverse range of tasks from routine operations to complex problem-solving, and provide actionable insights. They are essential for bridging the security workforce gap and maintaining business continuity.
Streamlined Ticket Management: The agent integrates seamlessly with platforms like ServiceNow and Jira, automating administrative tasks such as researching or checking logs and policies, which accelerates resolution times and enhances support efficiency.
Enhanced Support Efficiency: By enriching support tickets with relevant information, the AI agent accelerates resolution times and boosts the overall effectiveness of your support operations.
Smarter support: Acting as a diligent virtual intern, the agent communicates with users when needed and enriches tickets with actionable insights.
Imagine an employee encountering an issue while trying to access an AWS machine. The Ticket Enrichment AI Agent steps in, listens to tickets in ServiceNow or Jira, and begins its investigation. It communicates with the user to collect required information, reviews logs, checks policies, and identifies the problem, providing a recommended solution. This level of automation not only speeds up the response and resolution process but also frees your security team to focus on more strategic tasks.
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