" ITREALMS: NCC counsels consumers on ‘bill of rights’ - ITREALMS

Thursday, May 06, 2021

NCC counsels consumers on ‘bill of rights’ - ITREALMS

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Apex telecommunications regulator, the Nigerian Communication Commission (NCC) has counselled consumers of telecommunications services on the importance of them to be knowledgeable about their rights before purchasing associated devices, reports ITREALMS.

According to NCC in a shared infographic available to ITREALMS that Consumer Bill of Rights, refers to group of consumer rights which introduced as part of legal and moral duties for the protection of buyers of goods or services. 

NCC also outlined some basic consumer rights to include the rights to privacy, quality of service (Qos), action on disputed charges, fair compliant process, right to accurate, worded and organized bills.

In addition, NCC officials outlined the right to timely installation, restoration and repair of service as well as right to be informed, to safety, to choose and right to timely redress to mention but a few.

ITREALMS recalls that NCC is the independent National Regulatory Authority for the telecommunications industry in Nigeria. The Commission is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

“Over the years NCC has earned a reputation as a foremost Telecom regulatory agency in Africa. The Commission is hoping to catalyze the use of ICT’S for different aspect of national development. The Commission has initiated several programs such as State Accelerated Broadband Initiative (SABI) and Wire Nigeria Project (WIN) to help stimulate demand and accelerate the uptake of ICT tools and services necessary for the enthronement of a knowledge society in Nigeria.”

Nenye Dom/Editor

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