" ITREALMS: Agusto awards 4 Nigerian banks 5 star ratings - ITREALMS

Thursday, October 04, 2018

Agusto awards 4 Nigerian banks 5 star ratings - ITREALMS

Leading Nigeria’s credit rating and research agency, Agusto & Co. Limited, has launched its 2018 Consumer Digital Banking Satisfaction Index report, and awarded some four banks 5 star ratings, reports ITREALMS.

Executive Director, Agusto & Co. Limited, Yinka Adelekan, said that Consumer Digital Banking Satisfaction Index report, highlighted customer's preferences and attitude towards digital banking platforms provided by banks in Nigeria.

This Index, he said, was released, following an extensive online and offline consumer survey carried out by Agusto and Co. Limited across Nigeria. The output of the Index is based on information provided by respondents on the top ten banks in Nigeria by total assets as at 31 December 2017. Four banks were assigned a ‘5 Star rating for Consumer Digital Banking Satisfaction of which Stanbic IBTC Bank Plc scored the highest, emerging the ‘Best Digital Bank in Nigeria’.

The ‘5 Star’ rating assigned to StanbicIBTC Bank reflects ease of use, perceived security and very good troubleshooting & IT resolution on its different digital platforms. The Index revealed that StanbicIBTC Bank has the most ease in navigating through primary platforms used such as mobile app, USSD (Unstructured Supplementary Service Data) or web; customers felt the most secure using their preferred primary platforms, and the bank was quick to resolve conflicts encountered by customers on the various digital banking channels. Customers of the bank further disclosed that there were only very few instances of unsuccessful transactions, and the overall functionality of StanbicIBTC’s digital platforms is seamless.  

Chuks Egbune/GEE

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Pix" L-R: Oluyomi Akinola, Analyst, Financial Institutions Ratings Agusto&Co, Ayokunle Olubunmi, Senior Analyst, Financial Institution Ratings Agusto & Co, Vivien Shobo Managing Director Agusto & Co and Yinka Adelekan Executive Director Agusto & Co at the launch of Agusto & Co Consumer Digital Banking Satisfaction Index report in Lagos recently.

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