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ICT4D Week 2018

Thursday, December 07, 2017

MultiChoice unveils installers app for DStv

ITREALMS:

As part of efforts to improve the DStv installation process seamlessly for customers, MultiChoice Nigeria, the country’s leading pay TV provider, has launched an app for DStv installers as a part of its installation ecosystem, reports ITRealms.

The DStv Installer App, ITRealms gathered, is a management tool for assigning, monitoring, reviewing, troubleshooting and managing customer installations to ensure quality installation and better accountability.  

Speaking at the app unveiling in Lagos, the Managing Director, MultiChoice Nigeria, Mr. John Ugbe, who was represented by the Head, Corporate Communication, Carole Oghuma, said the DStv Installer app is the latest feature in MultiChoice Nigeria’s line of innovative services and products which benefit partners and customers. 

"¹The DStv installer app enables dealers to assign jobs to accredited installers within a specific area, whilst ensuring that our customers benefit from reduced waiting times and the pre-knowledge of their installer’s identity," he said.

Ugbe also said that the benefits of the DStv installer app include an improved business process which reduces the manual operation of assigning an installer, tracking the installation and managing the installer. 

'This, in turn ensures reduced operational costs for the dealer, whilst also giving them the power to review and ensure all installations are done properly, and simultaneously guaranteeing a better customer experience" he said.

In addition, he said, the installer app joins other innovative means and platforms through which customers are aided with the DStv installation process. 

"These include the DStv website www.dstv.com, and the DStv easy self-service platform www.eazy.dstv.com which gives you the ability to clear error codes, pay for your subscription, find a DStv installer and upgrade or change your package, all from the comfort of your home," he pointed out.

Further, Ugbe said MultiChoice Nigeria, takes pride in constantly evolving and advancing systems and processes thus ensuring subscribers get the best experience from the point of purchase to installation and user experience.

"We are thrilled to launch the installer app, and guarantee our customers of improved installation service delivery,” he submitted.

Chuks Egbune/GEE

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1 comment:

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