" ITREALMS: NATCOMS demands compensation policy for Nigeria telecom subscribers

Tuesday, May 17, 2016

NATCOMS demands compensation policy for Nigeria telecom subscribers

The National Association of Telecommunications Subscribers (NATCOMS) has demanded from the Nigerian Communication Commission (NCC), a compensation policy for nation’s telecoms subscribers, reports ITRealms.

National President, NATCOMS, Chief Adeolu Ogunbanjo made this appeal as part of the group’s message in commemoration of the World Telecommunications Day (WTD) 2016, in addition to a recent appeal made by the Director General, Consumer Protection Council (CPC), Mrs. Dupe Atoki, when she paid a courtesy call to the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta.

He also said, the NCC should come up with a special compensation scheme to reward subscribers for poor quality of service being experienced by Nigerian telecoms consumers. 

“We are appealing to Nigerian Communications Commission helmsman to ensure that a ‘Subscriber’s Compensation Policy’ which will compensate subscribers with free airtime; a soft-fine anytime the telecoms operators perform below the Key Performance Indicators (KPI) parameters as set by NCC,” he said.

Ogunbanjo said the current practices where telcos fall short of KPI parameters are made to pay huge fines, which goes only to government coffers.

This, NATCOMS said, is to say the least, very unsavory of the subscribers who suffers the injury and the brunt of poor quality service and other unauthorized deductions.

NATCOMS further pointed out that this kind of compensation has been enthroned in Bangladesh, India among others.

Urging NCC to use this gift to telecom subscribers as the commemoration of the World Telecommunications Day holds.

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