" ITREALMS: ISON to set up ultramodern facilities in four cities

Tuesday, July 14, 2015

ISON to set up ultramodern facilities in four cities

The Global Chief Executive Officer (GCEO), ISON, a business process outsourcing, Pravin Kumar, has said the company plans to establish four state-of the-art facilities in Ibadan, Abeokuta, Ilorin, and Kano, reports ITRealms.

ISON BPO, he said, has excellent Call Centre facilities around the globe including the one in Ibadan and plans to replicate same standards all over Nigeria with plans to deploy an additional $20 million about N3.97billion investment with about 4,000 workers to be engaged in Nigeria before end of this year.

The CEO while speaking Tuesday in Lagos at ProTea Hotel during a press conference said ISON, which has about 7,000 employees across 12 countries, in which 4,500 are in 10 countries in the Sub-Saharan Africa, noted that in Nigeria,they have about 1,300 workers since it commenced operation in Nigeria in 2011 of which 99 per cent of the workers are Nigerians, adding that Airtel and AIICO are the company’s key clients in the country.
He also stated that the company targets to employ about 25,000 workers in Nigeria in the next four years, ITRealms reports.

Mr. Kumar also said the company’s business expansion activities in Nigeria, is focusing in the call centre segment of the telecommunication sector.

He itemized infrastructure like power, good roads, location, language and security among others as ISON’s primary considerations in the establishment of offices in the cities, adding that ISON BPO has presence in Kenya, Rwanda, Tanzania and Uganda with plans to add nine more centres with additional 5000 employees in the region. 

ITRealms gathered that Mr. Kumar,an industry veteran with over 35 years of experience is credited with the creation of three large business empires in the BPO, is regarded as a pioneer in call center services.

Cyriacus Nnaji/GEE

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