" ITREALMS: Skye Bank in trouble as Customers threaten to quit

Tuesday, June 09, 2015

Skye Bank in trouble as Customers threaten to quit

Some Skye Bank’s customers were visibly frustrated, Monday, over their inability to carry out transactions owing to the challenges they experience in accessing the bank’s services, ITRealms reports.

The customers, ITRealms learnt, have therefore, threatened to look elsewhere for banking services if the bank fails to resolve the incessant network failures they (customers) have been going through. The customers said the bank’s network failure has not allowed them to make any financial transaction successfully for the past two days.

 “I think I will have to look elsewhere with this cash crisis Skye Bank is making me go through,” Kunle, a customer said, at the Toyin Street branch of the bank.

“I tried to use the ATM, it debited my account without the machine dispensing cash. I entered the banking hall, yet none of the services are working. I have not even received alert for the deposit done to my account. This is really frustrating,” he lamented.

Mr. Rasheed Bolarinwa, Head, Corporate Communications at Skye Bank, explained what is happening at the bank , saying that Skye Bank payment channels are being impacted as a result of Skye Bank’s acquisition of Mainstreet Bank, where the bank is doing cutover to synchronize the IT platform of the former Mainstreet Bank to that of Skye Bank,” ITRealms gathered.

Information sourced from ITPulse quotes  Bolarinwa as saying, “We encourage our esteemed customers who may have one complaint or the other to make on this unfortunate incident to kindly call our 24/7 YES Centre for resolution of all issues,” he stressed.


  Cyriacus Nnaji/ GEE

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