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Thursday, May 03, 2012

NCC quizzes MTN over poor services

The apex telecom regulator, the Nigerian Communications Commission (NCC), Thursday, quizzed the largest mobile network operator in the country, the MTN Nigeria Communications Ltd.

Head, Media & Public Relations, Mr. Reuben Muoka, confirmed this development to ITRealms Online, saying that MTN was asked to explain why the Commission would not sanction the operator to what was described as “unbearable poor quality of services” in Lagos and its environs.

According to him, “It has also been brought to our notice that the MTN Switch in Lagos is down and MTN has neither informed its subscribers, nor communicated this unfortunate development to the Commission as required.”

The query endorsed by its Director of Technical Standards and Network Integrity,  Dr. Balarabe Sani and Director of Legal Services, Ms. Josephine Amuwa, directed  MTN to, within 24 hours furnish the Commission with detailed report on these developments and efforts being made to urgently address the problem.

ITRealms Online gathered that NCC noted that failure to respond as directed might result in the Commission invoking “its powers to sanction MTN appropriately”, part of the query read.

NCC maintained that subscribers in Lagos and its environs have experienced difficulties in the use of their phones on the MTN network, stressing that upon investigations by the Commission, it was discovered that the company’s switch was down, a situation which ought to be communicated to the Commission, and brought to the knowledge of the subscribers by the company.  

Muoka further explained that the query to MTN Nigeria was in line with NCC’s commitment to enforcing all actions as prescribed by a new regulation on quality of service in the networks.

Remmy Nweke

ITREALMS Online ... delivering news for ICT4D

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