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Wednesday, April 25, 2007

Gloword opens @ Tinapa, 33 others

Third Generation (3G) licensee, Globacom Limited has advanced plans to open its Gloworld at Tinapa Business Resort in Calabar and 33 other locations nationwide before the end of next quarter.

Managing Director, Gloworld, Ms Shade Boyede, said that arrangements have been finalized to open the telco’s hi-tech customer service and sales office, Gloworld, in 34 new cities including a second in Calabar at the newly opened state-of-the-arts business district in Tinapa.

According to her, the new Gloworld outlets would offer on-line services and real time connectivity with Globacom’s central customer database located at the headquarters in Lagos.

This, she said, would allow customers for immediate fault identification and resolution, stressing that it would make the network’s products and services readily available.

“Apart from the city of Calabar, Garki in Abuja, Enugu, Kaduna and Benin would also be getting additional shops while Port Harcourt would have two additional shops on Trans Amadi Layout and Aggrey road,” she said.

Ms Boyede also said that Globacom would open five more shops in Lagos, namely at Okota in Isolo, the Local Terminal of Murtala Mohamed International Airport, Mafoluku along Airport Road, Mushin and Ketu.

This, she noted, would bring the total number of outlets in the Lagos metropolis to 14.
“New Gloworld outlets and service centres will also be opened in Abeokuta, Yenagoa, and Ijebu Ode,” he said.

As said by her, other towns to play host to Gloworld offices are Oyo, Katsina, Ekpoma, Nsukka, Minna, Lokoja, Owerri, Zaria, Akure, Abakaliki, Okene, Badagry, Oshogbo, Ife, Gboko, Ondo, Shaki, Gombe and Dutse.

She stressed that these shops are in addition to the 35 Gloworld outlets that are already in operation across the country, noting that with these, Globacom leads in the number of customer care shops among its competitors.

She explained that Gloworld is the strategic retail business unit of Globacom consisting of outlets that offer subscribers a convenient and easy access to the network and other complimentary products and services in a world-class environment.

Ms Boyede pointed out that the first Gloworld outlet was commissioned in Abuja in September 2003, just a month after the telco commercially launched its services.

“Apart from its classy ambience and customer – friendly environment, the Customer Care staff manning the Gloworld shops are specially trained and well grounded in the art of providing the best services to Glo customers. The shops are also equipped with the latest telecoms technology and are connected to the company’s main switch in Lagos, all in a bid to give subscribers faster and better service delivery,” she said.

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