For years, Nigerian consumers have complained, sometimes loudly, sometimes helplessly, about poor services. Airlines, telecom operators and banks were always the biggest culprits. In fact, flight delays became routine, dropped calls almost normal, and unexplained bank charges a recurring irritation. What often followed were apologies, excuses and the almost obligatory regulatory silence.
Recent moves by the Nigerian Civil Aviation Authority (NCAA) and the Nigerian Communications Commission (NCC), alongside a growing pattern of firm enforcement by the Central Bank of Nigeria (CBN), suggest that regulators are beginning to assert their authority more forcefully. The message is becoming clearer: protect consumers, or pay the price.
