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First Bank goes into WhatsApp banking - ITREALMS

First Bank of Nigeria Plc has gone into WhatsApp chat banking to make banking expedient for acclaimed 12.5 million customers, reports ITREALMS.
Managing Director, First Bank plc, Dr Adesola Adeduntan, said at the unveiling Friday in its Digital Lab in Yaba-Lagos, that the FirstBank Chat Banking on WhatsApp was launched as part of determination to offer satisfactory financial services to customers by devising ways of effectively meeting their needs.
Also, he said that the bank had optimised digital banking for convenience, considering he fact it has over 12.5m customers.
“Since we have 12.5 million customers with 20 billion worth of transactions monthly, it has become necessary for us to create new technology innovations to meet their needs.
“Our FirstMobile app, Firstonline, FirstMonie and USSD banking are some of the channels we have put in place to make this happen.
“FirstBank Chat Banking on Whatsapp is our latest addition. We have gone live with this product, and we are pleased to formally introduce this product to our media partners today,’’ he said.
The managing director said that the app was another significant milestone in the bank’s mission to provide convenient and fast payment solutions to its customers.
“It is a new channel for access to our services; a convenient way to make payment and an easy-to-use banking application.
“Banking with FirstBank on WhatsApp is secure, accessible and convenient.
“You can now carry out basic banking transactions such as inter and intra bank fund transfer, pay bills, buy airtime, buy data and check your account balance on your WhatsApp,” he said.

 *Nenye Dom with additional reports by Daily Trust.

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