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ITREALMS : The staff and management of The Shell Petroleum Development Company of Nigeria Limited (SPDC) have spent the last two weeks w...

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ICT4D Week 2018

Wednesday, October 31, 2018

Freddy, an AI engine debuts to enrich customer experience - ITREALMS

Integrated with Google AI technology, Freshworks brings conversational Artificial Intelligence (AI) to its customer engagement platform through voice interactions, reports ITREALMS.

Freshworks, a global leader in customer engagement software, said the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes.

ITREALMS also gathered that Freddy leverages Google AI technology ‘Google Assistant’ to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.

Branded with a canine look and feel, Freddy the Omnibot is trained to make the life of human agents and end-users much simpler. Freddy offers channel agnostic contextual self-service to customers.

The Freddy AI engine, ITREALMS gathered, also enables agent assist to help new agents onboard a team with relative ease by proactively and systematically troubleshooting customer queries.

However, sales executives using Freshworks’ Customer Relationship Management (CRM) product powered by Freddy will be able to stay on top of their sales pipeline by auto calibrating the available leads. All this is made naturally available to users and admins across multiple communication channels through voice interactions.

Chuks Egbune/GEE

ITREALMS ... everything news digitally!

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