" ITREALMS: Datatex releases telephone software, AMETHYST v2


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Thursday, July 06, 2017

Datatex releases telephone software, AMETHYST v2

Innovative telephony software solutions provider, the Datatex has officially released the fully re-engineered version of AMETHYST, its exceedingly popular, industry leading, web-based telephone call recording system and quality management software, reports ITRealms.

Datatex Chief executive officer, Mr Johan Landman, disclosed to ITRealms that the original AMETHYST developed some 15 years ago, remains without question, a really solid software solution, “but the reality is that there are only so many upgrades you can do – especially in a 15 year time frame.”

As said by him, “Technology and needs have changed quite dramatically and we recognised that the time had come to essentially start afresh and create a completely new version of our software. The new version, AMETHYST2, builds on the already powerful capabilities of the original AMETHYST, while making sure that we fully capitalise on the capabilities that more modern technology offers.”

Landman explained the reasons behind re-designing from scratch, saying it offers more features, and improved functionality.
ITRealms gathered that in 2015, Datatex embarked on re-creating AMETHYST from the ground up.
“After two years of careful planning, programming and rigorous testing by their own team of programmers - the result is a more modern, flexible Call Recording and Quality Management platform,” he said.

Citing for example, that the company is now offering unlimited supervisor licences which are free, while “we’ve built in functions that allow for extensive group structures and access control. The way that the original AMETHYST had been developed was somewhat more restrictive. We’re now able to accommodate much more of what we know our clients need.”

“So with AMETHYST2, companies and users alike can look forward to a wide range of incredible new features that improve workflow and overall management.

“Company decision makers in particular, will be pleased with key operational improvements which include the fact that AMETHYST2 is now a 64bit application. This allows for greater processing speeds. The software also provides for more efficient and cost effective scalability, and an even greater standard of reliability and redundancy.”

Chuks Egbune/GEE
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