" ITREALMS: Two facets of device warranty you must know


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Friday, June 07, 2013

Two facets of device warranty you must know

Do you know there are two facets to device warranty, that is, if you must claim it? Anyway, this was explained recently in Lagos by the chief executive officer, Slot Systems Limited, Mr. Nnamdi Ezeigbo while briefing media in Lagos.

ITRealms gathered that faults on mobile devices, he said, could come in form of factory and user’s faults in that order explained that factory faults are replaceable if the devices come back within the specified warranty period without physical damages or any evidence of having being dropped, shock or liquid penetration.

Ezeigbo noted that there are two categories of factory faults including the faults associated with hardware and software.

Equally, he explained that user’s faults could happen when devices are subjected to any of the aforesaid conditions, adding that in such a case, the user is expected to pay for the replacement of the faulty parts instead of mere repairs. Thus, it applies to devices that are still within the specified warranty period.
 Slot, is the ability to add value to products based on the realization that the consumer is the king, reiterating the commitment of Slot to continue in the diligent service to consumers.

And for the Consumer Protection Council (CPC) Head of Lagos Office operations, Mrs. Ngozi Obidike, as a consumer Nigerians have the right to satisfaction of basic needs including access to basic goods or services necessary for survival, such as food, water, energy, clothing, shelter, health-care, education and sanitation.

According to her, consumers have the right to safety, information, choose, redress, consumer education, representation and healthy environment.

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