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Wednesday, September 21, 2011

MTN may shut services in Eastern States


Leading mobile operator in the country, MTN Nigeria Communications Limited, may shut its services in the Eastern States, if the unrepentant Abia State government agency refuses to retrace its step.

Wale Goodluck, CS Executive; chairman Pascal Dozie, board member Victor Odili
This was disclosed in a public statement made available to Daily Champion on Wednesday by the management of the mobile operator.

According to the notice entitled ‘Quality of Service in Abia State and its Environs: An Alert to MTN Customers in the Eastern Region’ the mobile operator decried the attitude of the Abia State government through one of its agencies.

MTN management noted that the notice has become imperative due to the challenges  the operator is  facing and at the same time endangering the lives of employees, hence they decided to alert customers.

“… For the attention of MTN customers in Abia State and neighbouring states in the South-East and South-south Regions,” part of the statement read.

MTN also said that as a customer-focused organization, that  they are duty bound to proactively inform our esteemed customers of any occurrence that may cause disruptions that impact the quality of telecommunications services in their areas.

“We wish to alert our customers that due to the actions of the Abia State Infrastructure Development Fund (IDF),” MTN said, alleging that the attitude of Abia IDF has caused the network operator of being unable to gain access to several of its sites in the state.

MTN, the statement added is unable to fuel or service these sites, a number of which are ‘hub’ sites providing service to other states in the Eastern part of the country.

“As such, a significant number of MTN customers outside Abia State will be similarly affected,” MTN said.
Further, MTN alleged that the Abia State Infrastructure Development Fund seeks to compel MTN to pay levies, the legality of which is being challenged in court by MTN.

“In spite of ongoing court processes, the Agency has employed a variety of tactics over the course of this year with increasing disruptive action over the past few days, which if unremedied will result in the shutdown of network services in Abia State, Rivers State and environs,” MTN said.

Stressing that they have had to take extra measures to protect employees in Abia State and surrounding States as a result of the actions of the Abia State Infrastructure Development Fund.

MTN, therefore assured that they would continue to engage with the relevant arms of government in the bid to resolve the issues in this regard.

“… And we earnestly seek the co-operation and understanding of our esteemed customers,” MTN pleaded.

Remmy Nweke
ITREALMS Online ... delivering news for ICT4D

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