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Wednesday, September 21, 2011

Customers applaud Etisalat’s products, services

Telecom consumers on the Etisalat network in the country have applauded the mobile operator’s innovative products and services.

Participants, who spoke at a Customer Forum organized by Etisalat Nigeria, applauded the opportunity, which enable them to interact with Etisalat officials.

One of the customers, Mr. Mohammed Yusuf, described the impact the company has had on the telecommunications landscape in the last three years of rolling out, as mind-boggling. 

He commended Etisalat Nigeria for its innovative services, which has really revolutionized the telecommunication industry in the country, in addition to setting a standard which would be difficult for others to equal or surpass.

“It is amazing the impact it has had, especially when one considers its very young age, compared to the others who have been around for over 10 years,” he said.

Yusuf also admitted that what endeared him most to the brand were its innovative products and services.

He, therefore, commended Etisalat Nigeria for introducing the customer forum, describing it as the first by any telecommunication company in the country.

Equally speaking, the duo of Mrs. Ngozi Onwuzulu and Miss Peace Jacobs commended Etisalat for impacting on the lives of customers with its lower call rates, which both agreed have no hidden charges.

They also lauded the clarity of Etisalat’s voice calls, describing it as ‘crystal clear,’ while urging Etisalat to improve its data services, as well as increase its network coverage, especially in rural areas of the country.

Responding, Director, Customer Care, Etisalat Nigeria, Mr. Plato Symiris restated the commitment of the telecommunications company to customer satisfaction through the provision of quality services.

He said the company has concluded plans to launch its 3G network around the country, and expressed conviction that this will adequately address complaints over data services.

As said by Mr. Symiris, customer satisfaction was at the core of Etisalat’s brand values, pointing out that this was the reason behind the introduction of the customer forum.

He pointed out that though the company was only three years old in the industry, it has within the relative short period achieved a lot in the industry and challenged others to be on their toes.


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