Wednesday, September 03, 2008

Nokia opens care centre @ Ikeja

GLOBAL brand, Nokia Nigeria Limited, weekend opened a customer care centre at Ikeja-Lagos., reports CHARLES OKOH.

Speaking at the ceremony, Technical Manager, Best Service Raya, Mr. Ahmed Magdy, said Nokia as a user-friendly product is aiming to be the leader in after sales care service in the industry, just as his firm intends to cover the entire country in the nearest future.

Mr. Magdy noted that this brings to five the number of such centres across the nation, adding that the centre which is located at Cash & Carry in Ikeja, would deliver quality services to Nokia customers.

He also said the centre would provide services for all purchases made under one year warranty, maintaining that these services are available to Nokia users provided the handsets were bought from genuine dealers within the country.

Advising against purchasing handsets from unauthorized dealers, he pointed out that his firm would not provide after sales services for such handsets.

Also speaking, Mr. Richard Adewunmi of Standard Organisation of Nigeria (SON), said the campaign by the organization has been that materials brought into the country should be supported with after sales care service.

He called on manufacturers to always provide warranty, as failure in this regard, would amount to shortchanging the end users.

“SON will partner with manufacturers to check the infiltration of fake products into the country and a centre that is worthy to use is being provided today and will get the backing of the organization,” he said.

Mr. Adewunmi further implored mobile manufacturers to set up assembly plants in the country so as to create jobs, cautioning citizens to think safety and health when buying electronic gadgets.

“We should not be kobo wise and naira foolish, and the only way we can help ourselves is to patronize recognized centres where when you have problem you can take it back to them. Sometimes we add a little bit more to get good services and get better safety, rather than just going out there to get anything and this is where SON is most concerned, we emphasize more on safety,” he stated.

On what SON is doing to check the infiltration of fake handsets into the country, he said it is difficult to check because they are brought in piece-meal and such importers would not state that it is handset they are bringing in.

“If you go to the container terminal, you will never see a container carrying handset. People import these things in piece-meal so it is very difficult to control and that is why we are having this problem,” he declared.

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