Thursday, June 28, 2007

Nokia, Telecare open service centre in Lagos

A collaboration between the mobile phone manufacturer, Nokia and a subsidiary of E-Tel Group, Telecare Wireless, have opened the mobile company’s customer service center in the highbrow area of Lagos.

Speaking at the ceremony, Managing Director, Telecare Wireless, Mr. Peter Rebak, said the center would enable Nokia to draw nearer to its customers.

The center located at the Amodu Ojikutu area of Victoria Island, he said would offer full Nokia customer care services, stressing that nowadays, consumers are in search of beyond mere purchasing of mobile tool

“Today’s consumers are looking not only to buy products but expect that these products can be serviced, enhanced and upgraded,” he said.

Also speaking, Senior Customer Care Manager at Nokia for North and West Africa, Mr. Sherif Barakat said the center is supported in a full scale by Nokia’s empowered technical staff drawn from Middle East and Africa’s office.

He equally expressed confidence over the center, saying that as one of the premier centers that will effectively serve the Nigerian market, it has been equipped with the latest repair tools to ensure that customers demands are met at all times.

“This has been opened to keep to Nokia’s tradition of serving its customers whenever and wherever possible,” he said, emphasizing that all Nokia mobile phones which come with one year warranty would be repaired with high quality products, including replacement.

“Nokia gives 12-month manufacturers limited warranty on any Nokia product and is offered from the date of purchase of the original product by the first end user. This limited warranty is valid and enforceable in the country where the product has been purchased, if Nokia intended the product for a resale and Nokia warranty is available in that country,” he explained.

Nokia Care Manager for Nigeria, Ghana and Liberia, Mr. Raymond Olatokun, disclosed to newsmen that the telco has advanced plans to set up collection centers nationwide to ease consumers search for customers care centers.

“Plans are afoot to address the geographical challenges in Nigeria, as Nokia is currently finalizing plans to establish more service points in some of the major cities of Nigeria as well as the remote areas to quickly solve customer service issues,” he added.

ITREALMS Online ... delivering news for ICT4D


LOLA said...

Good day,

i bought a nokia 5610 at NOKIA world in ibadan on 26th march ,2008.the phone got spoilt in june .took it back to where i bought it but was told the warranty center is in lagos that it will be fixed there.

how do i locate your office in Lagos?

pookemal said...

Good day,

I'd love to apply to work in one of the centers in Nigeria.How could I post my CV. Am an Enginering graduate and experienced in mobile set hardware/software repairs.

pookemal said...

Good day,

I'd love to apply to work in one of the centers in Nigeria.How could I post my CV. Am an Engineering graduate and experienced in mobile set hardware/software repairs.

Unknown said...

I bought a Nokia N97 from SLOT a few months ago.In Sept I think...and now the touchscreen wont work. The phone is useless without teh touchscreen as thats what its based on. please where is your office as I need help fast!

darme said...

i bought a nokia X-300 on the 19th of april, 2010 at a phone outlet in ikeja, and surprisingly, on the 1st of june 2010, the phone started restarting it self after i tried to send a message, after a while, i got rid of that problem after deleting the message, then the phone seemed ok, not until i realised that the phone memory is full without any item in it and i cant view my dialed call list, missed call list and also my received call list. it wont even show that i have a missed call at all. i decided to flashthe phone and i learnt that the software is not yet out, i wonder how a phone will be made without a control software??? please help me out.

Karl said...

That's great. People in that place won't have a hard time dealing with their services anymore.

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