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Thursday, October 22, 2020

#EndSARS: Telecoms operators lament challenges, seek understanding over network outages - ITREALMS

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The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has lamented the challenges facing operators in the ongoing #EndSARS, which resulted in non-intentional.” reports 

Chairman, ALTON, Engr. Gbenga Adebayo told ITREALMS that in the wake of the recent developments, especially the last 24-hour that they condole with the country and regretted the reports of recent incidents of violence across the country.
“The wanton destruction of lives and properties is disheartening. As service providers and employers of labour our immediate priority is the safety of our staff across the country,” he said.

For ALTON, its unfortunate that some of our member operators experienced outages on their networks on Tuesday evening, which still subsists till the moment. *None of this was intentional.”

The outages, ALTON explained, were compounded by power and other operations-related issues that have occurred across some major routes in Lagos metropolis and other states resulting in congestion of networks and impact on quality of services.

In addition, ALTON noted that movement restrictions and the volatility on the streets has compounded the restoration of outages because engineers have not been able to move about to fix the problems.

“At the moment, affected member operators are exploiting all avenues to remedy the situation. Engineers are making relentless effort round the clock to resolve issues, while in the interim, efforts are being made to optimize coverage utilising alternative solutions as a stop-gap solution to the most impacted locations,” ALTON assured.

The operators, therefore, appealed to subscribers to bear with them and be patient.

“Let us remember that we need both voice and data communication especially at this critical time,” he said.

Just as they further appealed “to our brothers and sisters who are still at the barricades, to please grant access to our member operator engineers to be able to access the affected locations to restore telecom services.”

Even as they prayed for comfort, peace and strength for all.

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