Wednesday, April 24, 2013

QoS: Groups ask GSM operators to pay N10,000 compensation per consumer

Two consumer advocacy groups, the Consumers Empowerment Organization of Nigeria (CEON) and United Consumers Association of Nigeria (UCAN) have asked mobile network operators in the country to pay each subscriber N10,000 owing to persistent poor quality of services.

These groups lead by Messrs Babatunde Abiodun and Aduloju Abiodun of CEON and UCAN respectively insisted that consumers’ satisfaction is still an illusion in spite of multiple imposition of penalties for poor quality of service on the operators by industry regulator, the Nigerian Communications Commission (NCC).

Mrs Ify Umenyi, DG, CPC
CEON and UCAN said they driven their powers from the Consumer Protection Council Act No. 66 of 1992, since NCC seems incapacitated to handle the issue in favour of end-users. 

“NCC`s action as a case of robbing Peter to pay Paul” they said, which motivated their invocation of section 8 (b) of the Consumer Protection Council Act No. 66 of 1992, which states in part that “the consumer shall, in addition to the redress which the State Committee, subject to the approval of the Council may impose, have a right of civil action for compensation or restitution in any competent court.”

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