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Tuesday, July 31, 2012

Insecurity forces CNSSL to shut MTN call centre in Jos

The spate of insecurity in the country, may have heightened Monday, with operators of MTN call centre in Jos, the CNSSL shutting the centre on security reasons.

The management of CNSSL in a press statement made available to ITRealms states “CNSSL regrets to announce the closing down of its call centre operation in Jos, Plateau State.”
ITRealms recalls that CNSSL had entered into a contract to operate and staff the Jos call centre on behalf of MTN Nigeria in July 2010, and has been doing exactly that until the recent closure.

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Unknown said...

Do they have an effective ivr system software installed in their system. A lot of companies consider this as one of the most used software for call center companies. You might wanna try and tell me how it helped you with this.

Unknown said...

I hope this will not happen here. If it does, there will be a less demand for bristol it support. It all boils down to effective management, I guess.

Unknown said...

I wonder what could've gone wrong with this one? It's almost as if they didn't think thing s through properly nor did they conduct something like a customer satisfaction survey to help steer them in the right direction.

Unknown said...

If they are shutting down because of security reasons then I think it is a right decision. I just wonder if that is the bona fide reason though.