WayForward@ITREALMS

Monday, November 07, 2011

MTN apologizes,explains internet outage


Leading telecom operator in the country, MTN Nigeria, has apologized for some internet outage last weekend, adducing measures to remedy the situation.

ITRealms Online recalls that some data customers on MTN recently experienced slow internet speed and difficulty with accessing the internet due an outage from third party provider.

Corporate Services Executive, MTN Nigeria, Mr. Akinwale Goodluck, attributed the intermittent internet experience to a technical challenge from one of the company’s third party service providers.

According to him, the disruption was as a result of sub marine cable failure which caused challenges with internet access and slow speed.

“Unfortunately, some of our customers have been affected. We have, however, successfully migrated to another provider, and we expect gradual improvements across board in the internet experience over the next few days,” he explained. 

Goodluck further said that as a customer-focused organization, MTN is not unaware of the inconveniences that some of its customers must have suffered during the outage.

“We are truly sorry, and we can only assure Nigerians that MTN remains committed to ensuring the provision of outstanding service quality everywhere you go,” he reassured.

Remmy Nweke

ITREALMS Online ... delivering news for ICT4D

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