" ITREALMS: Multi-Links Telkom opens shop @ Surulere

Monday, October 04, 2010

Multi-Links Telkom opens shop @ Surulere

Pioneer private telephone operator in the country, Multi-Links Telkom has opened outlet at the Adeniran Ogunsanya shopping mall Surulere, Lagos.

Chief Sales and Marketing Officer (CSMO), Mr. Chris Bannister, made this disclosure at the weekend, saying that the outlet is part of the new business strategy of taking the business closer to the people.

The Chief Corporate Affairs Officer, Mrs. Ijeoma Abazie, in a press statement quoted Mr. Bannister as saying that Multi-Links Telkom’s integrated brand renewal and rejuvenation drive would ensure closer affinity between Multi-Links Telkom and its customers.

Bannister said that the new outlet would provide full complements of services available at all Multi-Links Telkom’s Touch Points (Customer Service Branches).

“With the opening of the new outlet, Chris said that the plan to bring all the brand’s sales and after sales services as close as possible to the valued customers of Multi-Links Telkom would be easily realisable,” he said.

According to him, by the opening of Multi-Links Telkom’s latest Customer Service Branch, customers can now derive quicker solutions to their immediate needs ranging from buying of voice and data based on broadband Internet packages, recharge cards, handset repairs and replacement, subscriber registration and general enquiries about the brand’s products and services.

At the official commissioning of Multi-Links Telkom’s Customer Contact Point at Adeniran Ogunsanya Shopping Complex, the marketing officer said, proposes to urge Multi-Links Telkom customers to use the opportunity provided by the opening of the centre at Surulere to register their lines in accordance with the mandate of the Nigerian Communications Commission (NCC) on the SIM/RUIM registration exercise.

In addition, he said that Multi-Links Telkom’s total brand transformation is a product of intense analysis of brand equity and brand promise as well as the customers’ expectations.

He stressed that the new outlet is indicative of Multi-Links Telkom’s current resolve to bring customer care and support and Multi-Links Telkom’s services and products closer to the customer.

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