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Wednesday, May 24, 2006

‘Connect Solutions is well-equipped’

By Remmy Nweke

Sales and Marketing Manager at Connect Solutions Limited, Ms Candy Agu, has said that they are well equipped to face the Nigerian market squarely and bring the required change in the Customer Relations Management (CRM) of companies.

Connect Solutions specializes on deployment of Computer Telephony Integration (CIT) to engender values to customer relations.

The manager who spoke at the just concluded Computer, Telecommunications and Office Equipment (CTO-2006) in Lagos, said that with the capacity to accommodate 900 Customer Service Representatives (CSRs), Connect Solutions is poised to transform the face of customers relationships in the country.

Responses, she said, have been very encouraging mostly between customers and operators at the firm’s end.

“Our core value added is helping companies locally to retain their customers. This is our main goal,” she told correspondent.

Explaining further, Ms Agu said, Connect Solutions basically work with databases of customers provided by the firm’s clients.

“Usually, we have a special number to be called by customers of various client companies,” she said.

Mr. Agu also informed that currently Connect Solutions which started business officially last January, has capacity that operates three shifts daily across its 300 CSRs.

She pointed out that plans are underway to organize awareness seminars in the country so as to further educate the populace on the values the firm is offering typically for large organizations.

All these, she said, would be tailored towards assisting clienteles not only to retain their customers but also to have a mileage of trust from their customers.

Also speaking, Chief executive of Connect Solutions, Mr. Sonny Oyediran, said that with the firm’s CTI functionalities, together with trained agents at hand to handle any kind of request seamlessly, the firm is ready for the nation’s market and beyond as well as across all the sectors of the economy.

Each client has a customized, cost effective solution waiting to be tapped at Connect Solutions, he noted.


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