" ITREALMS: Contact Solutions ready for Nigerian market

Wednesday, July 26, 2006

Contact Solutions ready for Nigerian market

Remmy Nweke

CONTACT Solutions, a technology inclined out-sourcing service provider, has declared its readiness for the Nigerian market.

Chief executive, Contact Solutions, Mr. Sunny Oyediran, gave this indication in Lagos, saying that nightmares by government institutions, corporate bodies, politicians and other high net worth individuals, desirous of having a first hand information about specific issues, policies, events as they affect the public through world class market research is over with the coming of his firm.

According to him, the firm, is set to provide research, market and consumer satisfaction monitoring activities and opinion polls, whose processes and outcome will compare with what obtains globally.

The company championing initiative to take Nigeria to the global level in outsourcing services, said, that cutting edge technology and latest equipment have been deployed at its Lagos office to render this services in the best tradition of globally acclaimed opinion poll experts, such as Merrill Lynch.

“We wish to express with all sense of confidence and sincerity that we boast of an impressive array of state–of-the-art equipment, which places us on competent footing to discharge this undertaking to impressive satisfaction,” he said.

The firm, he also said, is poised to complement this with experience and expertise, to accomplish new assignments in such impressively innovative way, which puts Contact Solution above competition.

“We promise our clients the best and we assure them of our readiness to harness our expertise to bring about a major turn-around in their businesses,” he asserted.

Presently, he said, Contact Solutions has installed state of the art communication equipment with voice, Short Messaging Service (SMS), electronic mail (e-mail) and web chat capabilities.
The equipment, he explained, are also capable of live agents recording, which captures real time interactions between our Customer Service Representatives (CSR) and the caller.

“These voice files can be delivered to client for record and service standard audit purposes,” he said.

Mr. Oyediran further said, for the security and confidentiality of client business, close circuit real time visual monitoring of activities in the contact centre is made available via streaming video, which is easily accessed through remote internet connection.

Additionally, the firm boosts of its capacity to seat 900 CSR within a three-shift period per day. Operation is on 24/7 inclusive of public holidays and weekends.

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