" ITREALMS: QoS: MTN to reward subscribers

Wednesday, May 28, 2008

QoS: MTN to reward subscribers

IN compliance with the recent directive by the Nigerian Communications Commission (NCC), instructing some telecommunications operators to reward customers for substandard services, which also was a subject of litigation, MTN Nigeria Communications Limited, has concluded plans to reward the affected subscribers, reports CHARLES OKOH.

MTN said beneficiaries would be those who have remained active in its network as at January 31st, 2008 to the tune of a minimum N175.00 free airtime credit beginning from May 28, 2008.

Chief Executive Office of the telco, Mr. Ahmad Farroukh, in press statement made available to Champion Infotel, said the reward is in appreciation of the loyalty, understanding and patronage by its customers.

According to Mr. Farroukh, “in consultation with the NCC we shall be disbursing the airtime credit over a period of six weeks with effect from 29th of May, 2008,” adding that notwithstanding the differences early had with the NCC over the directive, MTN recognizes that loyal and dear customers who have faithfully stayed on its network through both easy and difficult times deserved to be rewarded.

“We are extending the reward at a time when we are confident that the network can accommodate the expected upsurge in network utilization that would result from the reward airtime credit,” Farroukh said.

The CEO also outlined actions already taken in the last nine months to expand its network capacity to enable it deliver a quality of service that will meet and exceed the expectation of all its subscribers.

Some of these he said, are installation of 23 new base stations controllers; upgrade of 2,200 base stations across the country; raising its switches and base stations to 63 and 444 respectively.

Others are, installation of 18,218 additional trans-receiver units making a total of 56,348; up grade of Home Location Registers (HLRs) to provide capacity for additional 14 million subscribers across the network among others.

It will be recalled that during a working visit by the Senate Committee in charge of communications led by Senator Sylvester Anyanwu, recently, the CEO had promised that efforts were on to further improve the telcos services by June, 2008.

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