" ITREALMS: Leadership, key to advancing technology, intelligent enterprise - Accenture

Thursday, February 15, 2018

Leadership, key to advancing technology, intelligent enterprise - Accenture

The latest Accenture Technology Vision 2018, report has identified leadership as a fundamental key to advancing technology so as to fuel intelligent enterprise, reports ITRealms.

The annual technology report from Accenture, ITRealms gathered predicted some key technology trends likely to disrupt business over the next three years, capitalizing on growth opportunities while also having a positive impact on society requires a new era of leadership that prioritizes trust and greater responsibility.

According to Accenture, adopting artificial intelligence for growth and positive social impact means forming new partnerships with customers and business partners.

Also, the report noted that rapid advances in artificial intelligence (AI) and other technologies are accelerating the creation of intelligent enterprises and enabling companies to integrate themselves into people’s lives.

This year’s report, “Intelligent Enterprise Unleashed: Redefine Your Company Based on the Company You Keep,” highlights how rapid advancements in technologies — including artificial intelligence (AI), advanced analytics and the cloud — are enabling companies to not just create innovative products and services, but change the way people work and live. This, in turn, is changing companies’ relationships with their customers, employees and business partners.

As part of the Technology Vision, Accenture surveyed more than 6,300 business and IT executives worldwide. More than four in five respondents (84 percent) agree that through technology, companies are weaving themselves seamlessly into the fabric of how people live today.

For example, Google through its many applications and analytics capabilities has integrated itself into people’s everyday lives thereby influencing their way of life.  Google maps are used for journey management, references and suggestions on places, products and services of interest and through this, Google can shape people’s consumption behaviours. Also, feedback from users can influence uptake of suggestions from Google by other people.

“Technology is now firmly embedded throughout our everyday lives and is reshaping large parts of society,” said Niyi Tayo, Accenture Nigeria’s Managing Director Technology during the presentation of the report to the media in Lagos. “Just as cities developed around ports and then railroads, or people rebuilt their lives around electricity, the world today is reimagining itself around digital innovation — and, by extension, the companies that provide those services. This requires a new type of relationship, built on trust and the sharing of large amounts of personal information in a secure manner.”

The report notes that this latest technological transformation is unique in that for the first time the change is a two-way street; people aren’t just using companies’ products and services, but feeding information and access back to them. This level of “integrated innovation” and degree of trust requires a deeper relationship — a true partnership based not only on a company’s products, but also its goals and values. And with this two-way partnership come new responsibilities — to consumers, business partners and society at large — requiring leadership and commitment from the top.

Savvy organizations understand that these new societal expectations can be transformed into an enterprise strength. They’re using their increased interactions to build partnerships with customers, employees, government and the public. And this extends beyond the consumer or retail arena.

Siemens, by offering its operating system for internet of things – MindSphere; that can be used for various types of assets such as manufacturing devices, oil and gas equipment and installations, is creating new partnerships and embedding itself into its business partners’ architectures.

According to Niyi Tayo, Nigerian banks and telecommunication companies are also taking the first steps towards AI to improve customer service by implementing chatbots. They are beginning to use advanced analytics to provide next best product offers to increase product uptake and fraud analytics to manage risks.  

Nonye Dom/GEE

ITREALMS ... everything news digitally!

No comments:

Featured post @ITREALMS

Five tips for small business owners online - ITREALMS

Sponsored@ITREALMS ... making leadership SENSE with digital news! Entrepreneurs can benefit from new ideas on ways to address a particular i...