" ITREALMS: Airtel promises enhanced customer service

Wednesday, January 05, 2011

Airtel promises enhanced customer service

As part of the New Year package, Airtel African operation has promised customers in the region of enhanced services this year, reports REMMY NWEKE.

The chief executive officer for International and Joint Managing Director, Mr. Manoj Kohli, made this assertion in Nairobi, Kenya, at the weekend, saying that as the world’s fifth largest telecom company, Airtel has its sights set on improving the African telecom infrastructure in 2011.

He said that Airtel remains committed to offering affordable services, deepening its network coverage to include the rural population and enhancing the digital experience through Third Generation (3G) across the continent with the anticipated offering of a better brand experience for all its customers on the continent.

“I would like to take this opportunity to wish all our customers and stakeholders an illustrious start to the New Year,” he declared, and appreciated the governments for their overwhelming support wherever Airtel has operations.

“We want to be a partner in Africa’s growth and will work closely with the Governments and Regulators to enable the telecom networks touch all parts of society,” he said.

ITRealms Online recalls that in a move to accelerate the transformation of African mobile communications and positively impact the speed of economic development across the African continent, Bharti Airtel Limited and IBM recently announced the selection of IBM to manage the computing technology and services that would bring enhancement Bharti Airtel’s mobile network.

In addition, the deal would see to the deployment and managing Information Technology (IT) infrastructure and applications, just as IBM would use advanced technologies created by its research team, including the Spoken Web - a voice-enabled Internet that allows users to access and share information simply by talking over the existing telephone network, which is particularly compelling for populations with little or no literacy, visual impairments, or lack access to computers.

In addition, IBM plans to deploy a powerful content management system to offer rich media content such as music and video over mobile devices, while simultaneously facilitating the growth of the application developer community in Africa.

Strategic partnerships with Ericsson, Huawei and NSN will exponentially improve the quality of the network across the African landscape and expand the footprint of the 2G and 3G services. In line with global trends, Africa is experiencing a surge in demand for access to mobile data applications. The modernization and optimization of the networks will give Airtel an opportunity to offer exciting services in 2011.

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