" ITREALMS: NIS: Digitalisaiton enthrones transparent, quick, effective services says Babandede - ITREALMS

Wednesday, July 29, 2020

NIS: Digitalisaiton enthrones transparent, quick, effective services says Babandede - ITREALMS

Some 57 years ago, the Federal Government of Nigeria promulgated a law to establish Immigration Department now known as Nigeria Immigration Service (NIS). In this interview with a team of migration journalists, the Comptroller-General of NIS, MUHAMMAD BABANDEDE, asserts that digitalisation has enthroned transparent, quick, effective service delivery in the agency, aside impacts on the economy

NIS has come of age since August 1, 1963, how will you rate its impact on the economy?

During the colonial era many people assumed immigration was all about stopping the ‘enemies’ from entering, and on the other hand prevent citizens from exiting the nation. As the global economy progresses, immigration develops links with the economy. In last few years that I have been on board as Comptroller-General of Immigration (CGI), we have been looking at the relationship between the economy and immigration. 

Although, we are not revenue generating agency, however, if you look at what we have been able to generate in last five years, we have made appreciable impacts on the economy. The NIS internally generated revenue in Naira was N25 billion in 2015. After I assumed office in 2016, we generated N36 billion. In 2017, we netted N38 billion, in 2018, it was N39 billion and in 2019, we made N52 billion. 

While we are not operating like a business agency, we are helping to build the economy through remittance to the national pulse and partnership with Nigerian companies generating revenue for the government. Aside that, we have been able to contribute to the growth of foreign exchange earnings such that between 2015 and 2019, we made $29 million, $30 million, $29 million, $36 million and $41 million respectively. All went directly into the government pulse. A very interesting dimension is the introduction of 79 visa categories by the NIS that is encouraging income to nation.

How has the visa increment from six to 79 categories improved the immigration policy and the economy, also what informed that decision?

Governance in the 20th century encompasses review of socio economic policies. During the colonial era, aliens were regarded as people who were not citizens of Commonwealth nations in Nigeria. When I became the CGI, we changed that political concept to migrant which is the global language of migration to determine people who are coming here for whether short, temporal or permanent stay. Simply put, if you are not a Nigerian citizen here you are a migrant. In relation to visa categories, for example, for those coming to fix machines for industries, we created short visit visa for them so also business people have their visa classifications, ditto for sports, health, religion and others with work permits. While selecting these categories of people, we have a duty to pick those who will make sense to the economy. Visa on arrival can be accessed by any qualified persons instead of traveling back to their country of resident or national. This is a major economic development between the immigration service and investors.

With huge investment and energy put into digitalization at the NIS headquarters, how do you intend to cope with the challenge of maintenance?

I agree with you that there are challenges of electricity and internet connection, but we have solved the problem of power to a large extent by connecting to the solar energy and electric inverter. For interment, though, we rely on Galaxy Backbone, but we are sourcing for other alternatives. Concerning maintenance and sustainability, I am happy to inform you that all our machines and equipments are now being installed and managed by the NIS officers because we have built their capacities to a level that we don’t need to look for consultants to do most of our services in relation to that. The brains have been developed and they are now working for us.

Many Nigerians at different times have expressed concern over porous nature of the nation’s borders in some areas, how is immigration addressing this?

When we talk about digitalization of NIS operations, border management is also involved. Frankly, one cannot address the challenges involved through manual approach only. We digitalized because we want transparent, quick, effective actions and services. There is no way the 25,000 immigration officers in Nigeria can patrol the verse land and sea border posts without digital equipment. To address the issues, we have developed a curriculum for land and sea border by training the border patrol corps specially. We now have as many as 84 management posts. We also have established additional 15 Forward Operational Base 
(FOB) stations equipped with patrol commanders, domestic facilities, patrol vehicles, armory and digital devices connected to the national grid where officers can reside while manning their different border posts. 

Now NIS operates e-border government approval. Border strategic plans and policies developed by the NIS for 2019-2023 are being implemented. As the first contact at the border, if there are issues beyond us we are in a position to involve the navy, military and the police. The border management system is such that accommodates biometrics of migrants and capture their identities. At different times, several people have been tracked and arrested for trying to either enter or leave Nigeria illegally via digital process. This month alone, 37 of them were arrested and have been prosecuted. In all we do, we also relate and carry along the border communities too.

Last year, the American government pronounced suspension of issuance of non-immigrant visa to Nigerians over failure to comply with certain security details, how was the matter resolved?

America did not ban Nigeria from accessing their visa categories rather they only restricted certain classes of people from being employed. We have done what they required from us. For instance, the issue of lost and found passport to invalidate the use of such document anywhere had been complied with. Once you appeared at the border, all the features about your data would be revealed accurately. We have complied with the security details as requested and they were satisfied. Nigeria now uploads on Interpol base on data relating to passports matters. It is a credit to our country that we achieved such feat even though America imposed it.

Thousand of NIS officers are being promoted under your leadership, what are other things to expect?

We have done well by promoting thousands of officers, by building barracks, commands, local government offices and the FOB as transit camps for officers at the border. All these were not there before. Every worker desires promotion even some that have retired got promoted because while in service they sat for promotion exams but for one reason or the other could not be approved for next rank. We have elevated them accordingly because it was not their fault. Out of 29 Assistant Comptroller Generals (ACG), 15 of them have retired but they still got their ranks and we are proud to do that. I will continue to sustain promotion and build accommodation units to make officers comfortable. We have identified a company with pedigree after due diligence that has fashioned out mortgage plans for officers that will make them own their own houses as they progress in the service. This is a year of enforcement of all our visa rules. Every migrant in Nigeria must comply with the dictate of the approved visa. For example you cannot come into Nigeria with a visa to install machine in a company and you are doing the opposite, we shall follow up on you and ensure that you are returned to your country immediately. I had personally arrested Indian selling things at Kano market on this. So, all the Comptrollers and senior officers including the CGI Special Monitoring Team as backup to keep commands on their toes must rise to the visa enforcement. Nigerians’ labour and jobs must be protected.

What is driving force behind your achievements so far?

I believe leadership should not be by accident. I became the CGI in May, 2016 and by July that year, I had already formed a team and we went for a retreat in Kano. When I assumed office I was dissatisfied with the state of facilities at many of our state commands. I set a target of completing and commissioning at least two new immigration offices in a year. In 2017 I was able to complete offices in Kano and Jigawa states. In 2018, we completed that of Plateau and Abia states. In 2019, Adamawa and Zamfara states offices got commissioned. In 2020, we had commissioned NIS office in Kwara state. As I speak with you Enugu and Nasarawa states’ offices and three others are ready for unveiling. What I am saying in essence is that a leader must have a plan and must be able to task himself with a deadline to achieve because success doesn’t happen by accident.

How are you looking forward to the future?
My dream is to produce a better person to succeed me as CGI. That will be my greatest achievement. If the institution did not produce someone that is better than me, then I have not succeeded. Development of NIS as an institution is paramount to me as officer in charge now. All the senior officers from the rank of comptroller and above, I have ensured that they all partake in leadership training in the area of emotion intelligence and other skills to prepare them for the future.


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