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Friday, August 12, 2005

Vmobile commences phone-fix service with 1yr warranty

Leading Global System for Mobile communications (GSM) network, Vmobile Nigeria, has commenced a one-year handset warranty and after sales service to cell phones purchased at any of its numerous authorised trade partners and Vstores nationwide.

This, Vmobile said was introduced as part of its determination to continuously delight its customers and add value to services available on the network.

Fixing of phones bought from the company is also to attract service charge of N500. In addition, the operator said the introduction was aimed at helping Vmobile customers derive the best benefit from their phones and remain in touch.

Head of Events, Sponsorship and Public Relations at Vmobile Nigeria, Mr. Obinna Ariwodo, said the warranty service covers manufacturer’s defect usually refer to as out of box failure and faults that occur within 12 months of the purchase of the phone.

He said that under the warranty plan, handsets that develop fault within seven days of purchase will be replaced free of charge, whereas handsets that developed fault within 12 months of purchase will be repaired, all subject to manufacturer/Vmobile’s Standard Warranty Terms and Conditions as outlined in the Cell phone Guide enclosed in the phone pack.

"Any faulty handset would only be replaced at the original point of purchase and should be accompanied by the warranty card and invoice obtained, detailing the make, model, IMEI number and date of purchase of the handset," he said.

Subscribers and potential subscribers alike, he advised, should look out for the warranty stickers at the point of purchase each time they want to procure new phone.

He explained, however, that warranty will not apply if there are signs of customisation, misuse, physical damage, liquid damage or abuse on the handset.

Mr. Ariwodo also said that while purchasing handsets from any of Vmobile’s authorized outlets, customers are to ensure that the handset has a one-year warranty sticker on the handset package and that all accessories, manual, and user guide supplied by the manufacturer are intact.

"The subscriber should also ensure that the handset is tested in the presence of customer care agent, to ensure that it is in perfect condition, and that the Warranty card attached to the Cell phone guide is completed and a copy kept properly," he said.

Subscribers should be informed that warranty repairs will attract administrative charge of N500 only and that the warranty service is limited to handsets purchased from Vstores and authorized trade partners’ outlets that are used on the Vmobile network.

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