FirstBank to launch inclusive financial services for visually impaired, physically challenged customers – ITREALMS

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FirstBank, West Africa’s premier financial institution and a recognized leader in financial inclusion, is set to introduce tailored financial services for blind, partially sighted, and physically challenged customers across its operations.

The initiative underscores the bank’s long-standing commitment to financial inclusion, diversity, and equal opportunity. 

Award nite: Dangote gifts N11bn to cement distributors, customers - ITREALMS

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For their continued loyalty and patronage, Dangote Cement Plc has rewarded its distributors and customers with various choice gift items and cash worth N11 billion, reports ITREALMS.

At the 2025 edition of its Customers Awards & Gala Nite held in Lagos, a premium celebration dedicated to recognising and rewarding its highest-performing distributors, with the theme 'Let’s Acceler8', the cement giant rewarded its distributors with gift items comprising several CNG trucks, containers filled with products, and cash valued at over N11 billion.

PAFON 2.0: Palmpay MD promises better deals for customers - ITREALMS

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The Managing Director of Palmpay Digital Banking, Mr. Chika Nwosu, has promised a better service to the customers so as to alleviate the challenges of financial accessibility in Nigeria, reports ITREALMS.

The MD lamented that currently the fintech industry is facing challenges of regulatory compliance, lack of tech expertise, user retention and user experience and service personalization. Adding that Palmpay is committed to solving these challenges.

Konga excites customers @12 - ITREALMS

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The much-anticipated Konga Anniversary sale is here, and this year, it promises to be bigger and better than ever. As part of the Konga Mid-Year Shopping Festival, the anniversary sale will run from July 1 to July 31. During this time, Konga will offer shoppers ultra discounts, unbeatable prices, free and same-day delivery, and exciting deals across all product categories. 

Celebrating its 12th anniversary, Konga is set to make this month-long event a memorable shopping experience for all its customers.

First Bank rewards customers with N170m worth of cash prizes - ITREALMS

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FirstBank, Nigeria’s premier financial institution and leading financial inclusion services provider, has launched the Win Big promo to reward and delight its valued customers. The four-month promo, which started on 23 October 2023 and will run till 23 February 2023 will reward several new and existing customers of the Bank with a total cash reward of 170,000,000.00 naira.

At the end of the four-month promo, 1,240 new and existing customers would have been rewarded with N100,000.00 each as each month will have 310 new and existing customers winning N100,000. Up to 40,000 customers who reactivate their dormant account stand a chance to win free airtime as 10,000 customers will be rewarded with free airtime monthly for reactivating their dormant account.

Parallex Bank MD assures customers of tech-driven, premium services - ITREALMS

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The Managing Director of Nigeria's foremost customer-centric financial institution, Parallex Bank, Mr. Femi Bakre, has assured customers of continued technology-driven, premium value-adding services that will exceed their expectations, reports ITREALMS.

The Managing Director made this known at the opening of the bank's Lekki, Lagos branch on Wednesday.

FirstBank boosts customers with bouquet offerings - ITREALMS

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First Bank of Nigeria Limited has announced its variety of retail products specifically designed to enhance the operations and sustenance of various businesses in the country. The products: Petroleum Dealership Finance (PDF), Operational Vehicle Finance (OVF) and Commercial Mortgage will strengthen the capacity of businesses to meet their immediate and long-term needs which are required to continually impact the socio-economic development of the country.



Commercial Mortgage (CM) is designed to meet the funding needs of established small and medium-scale enterprises in viable businesses to acquire Business/Office Premises. This product is structured to part finance the acquisition of business /office premises and warehouses as the building itself is collateral. With its competitive pricing entailing a tenor of 60 months, flexible repayment period as well as flexible collateral structure, the product is designed for SMEs across different sectors of the country including accounting, tech, legal and other specialised disciplines. To access the product, customers must have been in business for at least 5years and must have maintained an active account with either FirstBank or any reputable bank for a minimum of 6 months.



Operational Vehicle Finance (OVF) is intended to provide part finance to ease the acquisition of brand-new vehicle(s) essential for the day-to-day running of business activities. Its flexible tenure is in 2 variants, comprising 1 - 24 months and 2 – 36 months which is dependent on the brand of the vehicle. The product is also designed for SMEs as well as traders in all sectors of the economy with verifiable cash flow as they will be at an advantage in sustaining the distribution of goods from one location to another. To be eligible for the service, the customer must have been in business for at least 12 months and should have maintained a healthy and active bank account with either FirstBank for a minimum of 6 months or 12 months with other banks.



Petroleum Dealership Finance (PDF) is created to offer working capital finance to filling stations with a DPR licence for the purchase of kerosene (DPK), petrol (PMS), and diesel (AGO). This product facilitates access to financing opportunities to purchase products at competitive rates. A 12months facility tenor with a cash flow lending option up to N20M is also available. The product is packed with lots of exciting benefits including access to up to N20million without providing tangible collateral as it bridges the customers’ liquidity gap while also aiding the continuous replenishment of stock. The product also provides the opportunity to increase the volume of business as well as margins through consistent growth in turnover through credit financing.



To take advantage of the product, interested customer(s) must have a valid DPR license, and maintain an account relationship with FirstBank or any bank for at least 6 months. The dealer must have been in business for at least 24 months and the account must have been operated satisfactorily without a history of returned cheques or previous default on facility or facilities granted.



According to Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, FirstBank: “as a bank woven into the fabric of society, we are delighted with the indelible mark and role we have played in boosting businesses in the country, irrespective of the economic sector. Our Commercial Mortgage (CM), Operational Vehicle Finance (OVF) and Petroleum Dealership Finance (PDF) are integral to sustainably enhancing business operations while ensuring that our customers remain at an advantage in meeting their immediate and long-term business goals.”

Foldable smartphones: Pre-order portal opens for Samsung’s Nigerian customers - ITREALMS

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A portal has been opened for pre-orders of the latest in shelf from Samsung in Nigeria, especially the foldable smartphones namely Galaxy Z Flip4 and Galaxy Z Fold4, reports ITREALMS.

Confirming this in on Wednesday in Lagos, the Managing Director, Samsung Nigeria, Mr. Charlie Lee, said customers can pre-order any of the devices.

Beware of scammers, Konga warns customers, public - ITREALMS

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The management of Konga, Nigeria’s leading composite e-commerce giant, has raised the alarm over the activities of suspected fraudsters using its brand name to scam unsuspecting victims, even as it cautioned the public and its customers to remain alert to the antics of these unscrupulous con artists.

The warning comes amid revelations that some individuals have recently been targeted by the scammers.

Konga Food goes live, offers customers free delivery, other incentives - ITREALMS

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The management of Konga Food, the online food delivery arm of Nigeria’s composite e-commerce giant, has assured Nigerian food lovers of exciting times ahead, beginning with the offer of 14 days of free delivery to mark its formal entry into the market.

Konga Food is equally introducing the fastest delivery times in the online food delivery segment in Nigeria, in addition to a host of freebies and other incentives.

Patience, key in handling dissatisfied customers says Lilbel Events boss - ITREALMS

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A mass communications graduate from Olabisi Onabanjo University (OOU) and founder of Lagos-based Lilbel Events, Nwaolisa Lilian Oyelere turned event decorator, told ITREALMS’ GBEMI OMOTOSO that patience is key in handling dissatisfied customers.

Excerpts:

Specifically, what are you into?

I'm an event decorator.

Your educational background?

 Lagos City College Sabo, Yaba for my secondary education then I proceeded to Olabisi Onabanjo University (OOU) where I studied Mass Communication while I majored in advertising.

20th Anniversary: N100m up for grabs by Airtel customers - ITREALMS

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As part of activities commemorating its 20th anniversary in Nigeria, leading telecommunications services provider, Airtel Nigeria, has announced the commencement of Recharge and Blow promo, a new offer that empowers customers to earn cash reward of up to N100m when they increase their weekly recharge.

Airtel is also rewarding all its customers with a gift of 250mb of data and 20 SMS as part of the anniversary celebrations.

COVID-19: Ikeja Electric says no disconnection for non-paying customers - ITREALMS

ITREALMS: 

The Nigeria’s leading electricity distribution company, Ikeja Electric Plc (IE), has suspended any kind of disconnection for non-paying customers within its franchise network with the two-weeks lockdown window of the Federal Government over the ChineseVirus-19 also known as COVID-19, reports ITREALMS.

The decision to suspend all disconnection activities was taken to allow all its customers enjoy electricity supply during the lockdown period, while giving consideration to those who cannot afford to pay their March 2020 bills due to the closure.

Revealing this, the Acting Chief Executive Officer (aCEO) of the company, Folake Soetan, said: “At Ikeja Electric, we are committed to ensuring that our customers enjoy steady and quality supply throughout this difficult period and beyond. We recognize the fact that electricity supply is critical to our ability to stay safe, clean and indoors.

“Therefore, we have also taken a decision to suspend all disconnection activities of non-paying customers for the period of two weeks starting today. This is to ensure that customers who cannot afford to pay their March bills due to the closure continue to enjoy supply until the stay at home order is lifted. Customers who also wish to pay their bills can also do so using any of our designated online payment platforms. Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units,” she said.

She noted that Ikeja Electric as one of the companies designated as essential services has put measures in place to ensure that engineers and technicians are available to clear all forced and unforced outages, while also continuing with the preventive maintenance programmes.

Ikeja Electric said in line with its mantra of treating customer first, using technology now policy, the customer service representatives will be available to respond to all complaints and inquiries promptly and professionally. Ikeja Electric said it will leverage on its world class communication tools online and via social media to attend to complaints and inquiries while also increasing the turnaround time for resolution.

It also noted that all employees on essential services throughout this lock down period are committed to ensuring that customers get the best service in line with our processes and best practices. She urged customers to avoid giving any monetary inducement to any employees as they carry out the job of serving customers better.

“At Ikeja Electric the job is not done until it is done. It is our job to serve you. In carrying out their job, our trained engineers will deploy globally accepted safety procedures and practice social distancing, and all that is required to contain the spread of COVID-19.

“We, therefore, solicit the support of customers to cooperate with our staff as they carry out their duties while we restate our commitment to deliver steady electricity supply in line with our allocation,” the Disco added.

Ikeja Electric said the management and staff are keenly following developments across the country as well as advice of government and health institutions as part of concerted efforts to safeguard everyone and to make sure the workplaces remain safe.

It further urged customers to also observe precautionary measures and other safety protocols stipulated by government agencies and health organisations in order to protect themselves and their loved ones from the virus.

Nenye Dom/Editor

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Christmas: Konga's management team handles deliveries to customers - ITREALMS

ITREALMS: 

Konga, Nigeria’s leading composite e-commerce giant, has gone a long way to spread festive cheer among its teeming customers. To this end, Konga’s co-Chief Executive Officers, Prince Nnamdi Ekeh and Nick Imudia; as well as other Management Executives of the company have personally handled deliveries to customers in various locations.

Among the locations visited are Lekki, Victoria Island, Gbagada, Ikeja, Apapa, Ikotun, Ikoyi, Surulere, Ipaja, Yaba, Sango, Mowe, among others.

Indeed, the process which commenced on Friday, December 13 saw the entire management of the Konga Group deliver products directly to customers. The gesture was conceived as a means of appreciating the entire Konga customer base for its patronage throughout the year. Equally important, Konga had seized on the idea to further appreciate customers for the “most successful” Black Friday sales ever; as well as wish them a Merry Christmas.

Meanwhile, the process was led by co-CEOs Prince Ekeh and Imudia as well as Head of Logistics, Emmanuel Ekuma. Other Management team members who handled deliveries include Vice President, KongaPay, Joshua Fatoye; Head of Finance, Emmanuel Ekwedike; Vice President, Konga Retail, Kalu Johnson; Vice President, e-Commerce, Dave Omoregie; Vice President, Konga Travel, Eric Nana and Vice President, Operations, Kenny Oriola, among others.

‘‘At Konga, the customer remains the king,’’ disclosed co-CEO, Imudia. ‘‘Our loyal customers have remained central to our many successes this year. In 2019, we had the most successful Konga Yakata – our own version of the popular Black Friday sales. This is in addition to significant growth witnessed in various areas of the business including subsidiaries such as Konga Travel.

‘‘Therefore, we considered it very essential for us to show our appreciation to our customers. One of the initiatives we decided on was for the entire management team of Konga to call up randomly selected customers and deliver their product orders directly. Also, it was a way of personally wishing them a Merry Christmas and a Happy New Year in advance.’’

Acquired by the foremost technology conglomerate, the Zinox Group, in January 2018; Konga has enjoyed a remarkable transformation and hugely successful 2019 which has seen it occupy leadership of Nigeria’s e-commerce space. In addition to major rollouts which have grown its physical store presence to more than 30 nationwide; Konga has also made critical infrastructural investments with the set-up of major regional warehousing facilities.

In addition, it has recorded significant adoption of its payment platform KongaPay which recently added ATM card-less and USSD features. Also enjoying huge traction is K-Xpress, Konga’s in-house logistics company which has proven its capacity in handling last-mile and same day delivery to the company’s customers; while also resolving the logistics pain-points of external customers.

Furthermore, Konga Travel, another subsidiary of the Konga Group and composite travel booking agency; has grown 25% on a month-on-month basis while bagging a number of awards within its first full year of existence.



‘‘2019 has been a very good year for us and Nigerians can see the huge revolutionary strides Konga has brought. However, what we are currently seeing is a tip of the iceberg. There are many more exciting strategies and innovations to expect in the New Year,’’ concluded Imudia.

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Access Bank offers customers 'More Xtravaganza' rewards - ITREALMS

ITREALMS: 

Leader in retail bank in Nigeria, Access Bank Plc is offering customers more rewards to celebrate the yuletide season, under its ‘More Xtravanganza, campaign, reports ITREALMS.

The campaign, ITREALMS gathered would run from November 21 to December 31, 2019.

Speaking at the launch of the campaign in Lagos, Victor Etuokwu, Executive Director, Retail banking, Access Bank plc said “Access Bank is passionate about its customers and everything we do is centred around giving them more. This season, we have decided to launch this campaign to end the year on a high note in celebration of our customers. We appreciate them for their loyalty and support and this is our own way of saying thank you to them.

The More Xtravanganza campaign further demonstrates our promise to provide customers with the best banking products and services whilst rewarding them for banking with us. We will be rewarding 50 active and inactive Diamond Business Advantage customers with one-month free advert broadcast and production for signing up to the Ebony Life Access to Market package or reactivating their accounts respectively”. Victor said.

Commenting further on the campaign, Robert Giles, Head, Insights and capabilities, Access Bank Plc, said “Customers are the reason the bank is in business and they will always come first in our products, processes and services.

To show appreciation for their patronage, he said, they are going to feature three different DiamondXtra draws; Senior citizens draw, Women’s draw and the National quarterly draw this December.

"We will reward 19 senior citizens who are 50 years old and above, 10 Women in which one of them will win a shopping allowance of N100,000 per month for one year and 9 others will win N300,000 each and of course 1,016 lucky customers will emerge winners from our quarterly draw” he said.

Adaeze Umeh, Head, Consumer Banking, Access Bank Plc told ITREALMS that “In the spirit of this yuletide season we will be rewarding our first 100 premium savers with daily airtime when they maintain their account balances for 30days. 

"We are also going to reward the first 200 transfers on the mobile app with airtime. XclusivePlus customers who refer 3 new customers of their subscriber type will win one monthly/yearly plan. This reward will be for the first 200 customers. We will also reward our Early Savers with 20% bonus of their 13th savings for maintaining consistent savings over 12-month period.

To join our winning train, Adaeze explained that "all you need to do is to dial *901#, or walk into any Access Bank branch close to you to reactivate or open new account and start enjoying the More Xtravaganza benefits.”

Nenye Dom/Editor

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Fidelity Bank reiterates support for customers, wins LCCI award - ITREALMS

ITREALMS: 

Acclaimed one of the top six lenders in terms of total assets, loans and advances and customer deposits, the Fidelity Bank Plc, has said reiterated commitment for customers, just as it won a Lagos Chamber of Commerce & Industry (LCCI) award, reports ITREALMS.

Fidelity also said its committed to long term expansion of customers’ businesses whilst providing positive experiences at all its touch points to grow bottom line and gain competitive advantage in the marketplace.

Managing Director/CEO, Fidelity Bank Plc, Nnamdi Okonkwo made the disclosure Wednesday at the Fidelity Bank Special Day at the ongoing 2019 Lagos International Trade Fair. Okonkwo who was represented by the bank’s Executive Director, Corporate Bank, Obaro Odeghe said that the bank will leverage its proven expertise, and highly trained professionals to take customers’ businesses to the next levels of growth.

He noted that the bank’s success story is anchored on “improved service quality, innovative products and services tailored to meet the varying needs of our numerous customers which is beyond generic financial intermediation”.

“Our efforts aimed at aiding the diversification of the country’s monolithic economy and we have in this regards, continued to channel significant resources into the real sector, particularly in the area of can manufacturing, food and beverages and Independent Power Projects,” he said.

Okonkwo commended the Lagos Chamber of Commerce and Industry (LCCI), the organizers of the Fair, for a job well done while noting that the participation of numerous local and international companies from China, Japan, Ghana, India, European Union, Indonesia, Taiwan, Bangladesh, India, Cameroun, Benin Republic and Ethiopia mirrors the great potentials in the Nigerian economy.

Pointedly, the Bank chief noted that the Fair had continued to provide an avenue for various trade groups and professionals to tap into the myriads of business opportunities that exist.

The highpoint of the ceremony was the presentation of N500, 000 extra income to 5 Fidelity Personal Savings Scheme (FPSS) customers and N150,000 school fees support to another 5 SWEETA account customers under the bank’s Loyalty Savings Reward Scheme. Some of the beneficiaries of the Fidelity Loyalty Scheme, Uchenna Benedict Anyamaele; Oniyeyone Honeybell Ogunye; Ogochukwu Ijeoma Ugwu; Victoria Adebukola Oloyede; Ofuremen Marvellous and Adewale Oluwasegun Adekunle.

Nenye Dom/Editor

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Pix: The Executive Director, Corporate Bank, Fidelity Bank Plc, Obaro Odeghe (5th left) receives an award on behalf of the bank from the President, Lagos Chamber of Commerce & Industry (LCCI), Babatunde Ruwase during the bank’s Special Day on Wednesday at the 2019 Lagos International Trade Fair while beneficiaries of Fidelity Loyalty Scheme – Uchenna Benedict Anyamaele; Oniyeyone Honeybell Ogunye; Ogochukwu Ijeoma Ugwu; Victoria Adebukola Oloyede, and Ofuremen Marvellous – look on.

9mobile: Lagos Customers get cash, gifts in Magic Hour promo - ITREALMS

ITREALMS:

It was indeed a rewarding and memorable weekend for hundreds of 9mobile customers in Lagos as the telco on Friday, March 1, 2019, splashed them with gifts during the first prize redemption of its ongoing customer reward scheme, Magic Hour Promo, reports ITREALMS.

Through this promo, millions of 9mobile customers stand a chance to win fantastic prizes including free airtime, smartphones and cash prizes running into millions of naira, from February to May 2019.

At the first prize redemption of the promo which held at the Ikeja City Mall, winners were presented with prizes including smartphones and N50,000 cash.

Friends of the winners were also beneficiaries of 9mobile’s generosity as they participated in a surprise Shopping Dash where they were able to pick items worth up to N200,000 free of charge from popular retail store, Shoprite.

Explaining 9mobile’s reasons for showering its customers and their friends with the gifts, cash and shopping bonanza, Vice President Marketing, Adebisi Idowu, said it was an affirmation of the telco’s commitment to its subscribers.

He said, “As a caring brand, we always look for innovative ways to wow our customers. We have been here for 10 years and believe these offerings to be a great way to put smiles on the faces of our new and existing subscribers. Personally, as the chief marketing executive, I’m delighted that we can do this; kudos to 9mobile as a business. But the biggest thanks go to our customers. Without them, we won’t be doing this. So, for the support and loyalty to our brand, we are extending this token of appreciation to our numerous subscribers.”

Idowu added that the shopping dash would not be a one-off because customers across the country would also benefit from it.

“This Shopping Dash is going to continue. We decided to surprise our promo winners here today, they didn’t know this was going to happen. They just came to pick up their prizes accompanied by their friends, and they got this bumper package. We would do this in other locations as we continue to delight Nigerians. Kano is the next location; our subscribers there should get ready to be truly delighted”, he said.

The Magic Hour Promo began on February 11 and will be on for 90 days across Nigeria, to appreciate customers of 9mobile for their brand affinity over the past decade. New and existing customers of the telco are free to participate in the promo, and they can win as many times as possible.

Prizes up for grabs include the N20 million grand prize for one winner, and N5 million to be won by one lucky customer at each of the monthly draws. Also, one customer will win N250,000 while five customers will win N50,000 cash daily for 90 days, subject to the terms and conditions of the offer. Five smartphones will also to be won every week, during the duration of the promo.

All new and existing customers need to do to stand a chance to win big, is recharge a minimum of N100 or text WIN to 88808.

Nenye Dom/Editor

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FirstBank@125: Adeduntan applauds customers on milestone - ITREALMS

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The chief executive officer of First Bank Plc, Dr. Adesola Adeduntan has applauded all the bank customers’ for the past 125 years, ahead of the March 31st milestone anniversary, reports ITREALMS.

First Bank, in a note of appreciation sent to customers and endorsed by Dr. Adeduntan and made available by ITREALMS entitled "Woven into the Fabric of Society, 1894-2019" thanked customers for unwavering support as "your bank clocks 125 - a historical milestone in the annals of our history."

He also appreciated customers for "125 years of supporting and enabling dreams, 125 years of resilience and relevance, 125 years of trust, safety and security, 125 years of long term value to all stakeholders, 125 years woven into the fabric of our society and therefore we dare say, 125 years beyond comparison."

ITREALMS reports that they mean it when "we say FirstBank is You" stressing that as Nigerians, Adeduntan maintained they have made history together and should be proud of this monumental feat because globally, very few institution can boast of such a rich heritage.

From a very modest beginning in 1894 as the Bank of British West Africa, Adeduntan said, the bank has traversed an incredible journey, delivering impeccable financial services to customers and supporting the building of the modern-day Nigeria and indeed, West Africa which included the early pivotal role as the monetary and fiscal policy regulator for the entire West African region.

Equally, he pointed out that at the amalgamation, independence and through the seasons ever since, FirstBank has been here marching hand-in-hand with its customers.

"We have enabled technological, industrial and societal advancements, achieving very many first; been resilient and supportive through periods of rapids and radical changes; pioneered and charted the course in our industry, nay, in the nation at large," he said.

Adeduntan, on behalf of board and management of FirstBank, said its honour and privilege to thank customers at this time and assure them that they look forward boldly and with great confidence and optimism to the next 125 years.

"We are here with you and for you, and promise to remain truly the first by keeping you first," he declared.

Chuks Egbune/DoP

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Akinwuntan apologises to customers over Ecobank upgrade disruption - ITREALMS

 ITREALMS:

The managing director of Ecobank Nigeria, Mr. Patrick Akinwuntan has apologized to customers over disruptions that occurred due to upgrade of core banking and online banking platforms, reports ITREALMS.

The bank MD in a letter to Ecobank customers in Nigeria and made available to ITREALMS, he expressed excitement for the support during the time and of these upgrade.

“During the period our ATMs, Cards, and Mobile App were available for use, however, we experienced some post migration issues which affected transfers in and out of the bank and have now been mostly resolved,” he said.

Akinwuntan also said “Once again, I apologise for any service hitches experienced dueinf the upgrade and appreciate your commitment and partnership with Ecobank.”

Chuks Egbune/GEE

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Bank Customers Association of Nigeria holds summit - ITREALMS

ITREALMS:

Bank Customers Association of Nigeria (BCAN) would hold its 3^rd Biennial Summit on Thursday, August 30, 2018 at the Lagos Airport Hotel, Obafemi Awolowo Way, Ikeja, Lagos, reports ITREALMS.

Founder/Chief Executive Officer, Bank Customers Association of Nigeria, Dr. Uju Ogubunka, in a press statement issued in Lagos made available to ITREALMS, said the  theme of the Summit is “Rights and Obligations of Bank Customers.”

According to her the summit would be chaired by Mr. Victor Odozi, former Deputy Governor of Central Bank of Nigeria, while the Special Guest of Honour will be Mr. Godwin Emefiele, Governor of Central Bank of Nigeria.

Expected participants at the summit include bank customers, policy makers, regulators, representatives of government departments and agencies, officials of inter-governmental organizations, businessmen and women, leaders of the organized private sector in Nigeria and members of the public.

Bank Customers Association of Nigeria Biennial Summit is a platform for reviewing the challenges facing bank customers and the evolving banking system.

ITREALMS recalls BCAN is also an interactive platform for exchanging views between banks’ chief executives and their customers with the sole aim of resolving lingering issues between the two major parties within the intervention frameworks of regulatory agencies. 

Nenye Dom/GEE

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