" ITREALMS: Fidelity Bank
Showing posts with label Fidelity Bank. Show all posts
Showing posts with label Fidelity Bank. Show all posts

Thursday, November 07, 2019

Fidelity Bank reiterates support for customers, wins LCCI award - ITREALMS

Acclaimed one of the top six lenders in terms of total assets, loans and advances and customer deposits, the Fidelity Bank Plc, has said reiterated commitment for customers, just as it won a Lagos Chamber of Commerce & Industry (LCCI) award, reports ITREALMS.

Fidelity also said its committed to long term expansion of customers’ businesses whilst providing positive experiences at all its touch points to grow bottom line and gain competitive advantage in the marketplace.

Managing Director/CEO, Fidelity Bank Plc, Nnamdi Okonkwo made the disclosure Wednesday at the Fidelity Bank Special Day at the ongoing 2019 Lagos International Trade Fair. Okonkwo who was represented by the bank’s Executive Director, Corporate Bank, Obaro Odeghe said that the bank will leverage its proven expertise, and highly trained professionals to take customers’ businesses to the next levels of growth.

He noted that the bank’s success story is anchored on “improved service quality, innovative products and services tailored to meet the varying needs of our numerous customers which is beyond generic financial intermediation”.

“Our efforts aimed at aiding the diversification of the country’s monolithic economy and we have in this regards, continued to channel significant resources into the real sector, particularly in the area of can manufacturing, food and beverages and Independent Power Projects,” he said.

Okonkwo commended the Lagos Chamber of Commerce and Industry (LCCI), the organizers of the Fair, for a job well done while noting that the participation of numerous local and international companies from China, Japan, Ghana, India, European Union, Indonesia, Taiwan, Bangladesh, India, Cameroun, Benin Republic and Ethiopia mirrors the great potentials in the Nigerian economy.

Pointedly, the Bank chief noted that the Fair had continued to provide an avenue for various trade groups and professionals to tap into the myriads of business opportunities that exist.

The highpoint of the ceremony was the presentation of N500, 000 extra income to 5 Fidelity Personal Savings Scheme (FPSS) customers and N150,000 school fees support to another 5 SWEETA account customers under the bank’s Loyalty Savings Reward Scheme. Some of the beneficiaries of the Fidelity Loyalty Scheme, Uchenna Benedict Anyamaele; Oniyeyone Honeybell Ogunye; Ogochukwu Ijeoma Ugwu; Victoria Adebukola Oloyede; Ofuremen Marvellous and Adewale Oluwasegun Adekunle.

Nenye Dom/Editor

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Pix: The Executive Director, Corporate Bank, Fidelity Bank Plc, Obaro Odeghe (5th left) receives an award on behalf of the bank from the President, Lagos Chamber of Commerce & Industry (LCCI), Babatunde Ruwase during the bank’s Special Day on Wednesday at the 2019 Lagos International Trade Fair while beneficiaries of Fidelity Loyalty Scheme – Uchenna Benedict Anyamaele; Oniyeyone Honeybell Ogunye; Ogochukwu Ijeoma Ugwu; Victoria Adebukola Oloyede, and Ofuremen Marvellous – look on.

Monday, October 14, 2019

Fidelity Bank canvasses better data sharing - ITREALMS

The Executive Director, Operations and Information, Fidelity Bank Plc, Gbolahan Joshua has advised data validation agencies and organisations to adopt appropriate policies that provide financial institutions with the required flexibility to utilise available customer data, reports ITREALMS.

Joshua who gave the counsel during a panel session at the 10th anniversary celebration of Verve in Lagos recently, explained that this would assist banks in the country drive new levels of customer engagements across digital channels and systems. He harped on the need for data generating institutions in Nigeria to explore fresh ways to collaborate with one another. Alluding to the importance of data validation as a major driver in enhancing the Know Your Customer (KYC) policy, Joshua noted that harmonization of disparate databases will accelerate lending processes by Banks.

“Digital identity is very critical in digital banking operations. Industry collaboration must be embraced by both financial institutions and database generating institutions to simplify digital banking operations” he said.

Whilst stating that the bank was not averse to data sharing, Joshua said that the lender had signed a Memorandum of Understanding with Open Technology Foundation (OTF) for the adoption of a standard Application Programming Interface (API) for its operations as a financial institution.

Open Banking is a system that provides a user with a network of financial institutions’ data through the use of application programming interfaces (APIs). The Open Banking Nigeria Standard defines how financial data and services should be created, shared and accessed.

By relying on networks instead of centralisation, open banking helps customers to securely share their financial data with other financial institutions.

The panel discussion was moderated by Chief Executive Officer, Verve International, Mike Ogbalu III. Deputy Chief Executive Officer, Payment Processing, Interswitch, Akeem Lawal, Head, Consumer Distribution, Ecobank Nigeria, Stanley Jacob and Executive Director, Retail Bank, FCMB, Olu Akanmu also featured as panelist at the event.

Mike Ogbalu expressed gratitude to Fidelity Bank and all partners of verve that were present at the event whilst assuring them that endless possibilities awaits the digital space in Banking.

The event which offered a unique opportunity for all participants to network with the industry’s brightest, had in attendance, a number business leaders and industry experts who gave valuable insights into the latest tech trends and shared experiences.

Nenye Dom/Editor

Thursday, October 05, 2017

Fidelity Bank: Let my people go!

This is to call on people of goodwill and friends of Fidelity family to prevail on the current Management of Fidelity Bank to pay its ex-staff their entitlements.

 It is callous and wicked to be paying Senior Advocates to argue in favour of not paying the ex-staff their entitlements after decades of hard work.

This call is also to the Catholic Church of Nigeria which has been one of the greatest beneficiary of donations from Fidelity Bank and the core owners of Fidelity Bank either in personal capacity or as the former Governor Peter Obi and present Governor Willy Obiano both from Anambra State.

The Catholic Church over the years has exerted some considerable influence within the institution. Now is the time for it to exert for fairness, equity and justice.

The men and women of the Church should prevail on the bank to pay the entitlement due to the ex-staff including that of many sons and daughters of the SE states.

I went through this institution when it was at its greatest glory so I know the facts of the matter.

Fidelity bank has a staff policy that allows two kinds of retirement. A staff must compulsorily retire at the age of 55 years or he can choose to retire at the end of 15 years of continuous service. The second option is voluntary as the staff can choose to stay on till age of 55 years if the 15 years of service arrived first.

It is not a secret that Fidelity bank pays slightly lower over the years compared with its peers. But staff doesn’t worry because they know they have a day of harvest on retirement.

Last December, the Management decided to stop the retirement policy and paid only people that have achieved 15 years of service their entitlements. But there were some who were in their 10th year, 11th years, 12th and 13th years etc. There were even people who were few days and months from that important day of 15th year.
That retirement bonus is not earned at 15th year. It is earned on daily basis but paid when the person has clocked 15 years in service.

 The Management decided not to pay them and that the policy has caught up with them. These staff and their families had an uncertain and sad Christmas celebration. That shows how callous the decision was. Those were one category of affected staff.

The other category were those who started careers as contract staff and were later converted to full staff. As contract staff, they were employed under a subsidiary of the bank called Fidelity Union Securities Ltd, an action that was then rooted in the wicked aspect of capitalism.

They were employed to do the work of core staff but were paid contract salaries in order to declare huge profit. Many were converted as full staff few years later after meeting the condition for conversion. Majority never got converted.

 Meanwhile Fidelity bank was the payer of all staff salary regardless of the cadres. Many contract staff never knew FUSL  beyond what was on their offer letter.

Please note that when these staff got to the benchmark of 5th, 10th and 15th year anniversary, Fidelity bank not the subsidiary FUSL paid the bonuses for those milestones of years.

 When it now got to payment of retirement benefits, Fidelity bank was first reported to be saying they were not paid because they spent some years as contract staff regardless of its own record that acknowledged those milestones with bonuses and congratulatory letters/cards.

 In fact many have retired in the 30 years of Fidelity bank existence using their employment date with FUSL to get their entitlements.

 It was argued when the ex-staff petitioned the CBN – Central Bank of Nigeria - earlier that since Fidelity bank did not give those  staff new employment letter on conversion , then continuation of the previous contract was implied. So Fidelity lost at that level yet refused to pay the staff.

At the court of law now because of this position, Fidelity bank is claiming they were never its staff. The bank is also claiming all those who were paid in the past were in error. That those milestones of years of services were in error on its part. That all promotion letters in the letterhead of Fidelity bank were all in errors.

If you minus the 15 years from 30 years, you will see that these core of staff were those who worked to see the bank through the turbulent years.

For a person who joined Fidelity bank when it was just four branches and  left when it has over 200 branches, it is painful to see friends and colleagues that i have worked with go through the psychological trauma when they are supposed to be reaping the fruit of years of dedication, selfless service and unparalleled loyalty.

 I know not just few of the people who were being sought ten years ago with mouthwatering offers by competition but the love for Fidelity bank was most paramount to them.

Fidelity bank of today is a good example of how loyalty does not pay in the corporate world and a classic example of how an institution can be destroyed within a short while. Fidelity bank today is a microcosm of what the whole country is. The notion that when you are a part of a family, you don't destroy it has been lost due to the insensitivity of the Management.

Fidelity bank, that our place and institution of pride suddenly became place where drivers publicly demonstrated against corporate mistreatment. Fidelity a name synonymous with "Trust" had become a name that is seen on very industrial infraction and where a Managing Director had become a courier for money launderers.

Nebolisa Arah, the man who conceptualised the bank and led it through the first 15 years of its existence must be having his head down to see the institution he build from scratch become a place of ridicule and litigations.

Fidelity bank should pay my people their pro-rated entitlements so they can move on to their next stage of life with full optimism.


*Yomi Agbetola, 

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Wednesday, April 12, 2017

Fidelity Bank records N152.0bn in 2016

The Fidelity Bank Plc grossed N152.0bn in earnings for the financial year ended December 31, 2016 and is proposing to pay a dividend of 14kobo per share to shareholders. The full year audited results for the top Nigerian lender, released over the weekend at the Nigerian Stock Exchange (NSE), show a 3.5 per cent growth in gross earning, compared with N146 billion achieved in the corresponding period in 2015, reports ITRealms.

The chief executive officer, Fidelity, Mr. Nnamdi Okonkwo grew by 1.7 per cent from N60.9bn to N61.9bn, whilst total deposits, a measure of customer confidence, grew by 3 per cent, rising from N769.6 billion in 2015 FY 2015 to N793.0 billion. Similarly total assets increased by 5.4 per cent to N1,298.1bn from N1,231.7bn in the corresponding year. Profits however were moderated in the period under review by the one-off staff cost incurred during the year. Consequently PBT stood at N11.1bn down from N14bn in FY2015.  

“Our financial performance in FY2016 reflects the sound fundamentals of our evolving business model as we continued with the disciplined execution of our medium-term strategy which positions the business for improved and sustainable profitability” he said.

Okonkwo explained that profits dipped due to the cost of N4.8bn cost incurred as Fidelity Bank discontinued its legacy gratuity and retirement scheme. “Excluding this one-off charge, PBT for the year would have been at N15.8bn” he said.

Meanwhile, Fidelity Bank’s retail and electronic banking strategy has continued to deliver impressive results with savings deposits growing by 30.1% to N155.0bn while customer enrollments on its  flagship Instant Banking (*770#) and Online Banking products grew by over 200% leading to a 44.6% growth in net e-banking revenues to N7.5bn. This performance he said was “driven by the upgrade of our core banking system which provides a superior architecture that enhanced our operational efficiency and deepened our electronic banking capabilities.”

Chuks Egbune/GEE
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Saturday, September 05, 2015

Huawei signs strategic partnership with Fidelity Bank



Fidelity Bank, has signed a strategic partnership with Huawei, the global Information and Communications Technology (ICT) solutions provider, to end the banks storage challenges, ITRealms reports.

The bank’s storage system was increasingly and steadily stretched by its sheer volume of business as it serves millions of customers daily across the West African sub region, thereby risking a potential drop in the bank’s service delivery. In addition, the bank’s backup system required optimization to ensure an even more stable and effective ICT system.

Prologue to the partnership, ITRealms gathered from the bank’s site, commenced in March 2014 at the CeBIT event where the Huawei’s financial solutions unit met officials of Fidelity Bank who were attending the conference in search of internationally reputable companies to partner with for their ICT needs. Then the two parties agreed to work together, with Huawei mandated to enhance the bank’s storage capacity and resolve the performance bottlenecks in the system.

According to the information, in September 2014, after three months of rigorous POC testing, Huawei`s S6800 and DR solutions achieved excellent results, with all pre-agreed indicators exceeding the bank’s expectations by more than 20 per cent minimum, while IOPS reached about 300K to meet the daily business requirement, and the RTO time came down to minutes level. This project has been designed to support the accelerated growth rate of Fidelity bank’s business expansion over the next 3 year.

 ITRealms learnt, Huawei’s solutions have gained a high rating from the client. “Based on its industry-leading hardware specifications, the S6800T integrates the advanced technologies of high-density disk design, Turbo Module (high-density and hot-swappable I/O modules), and Turbo Boost (three-level performance boost), and multi-level data protection, satisfying the application requirements of large OLTP/OLAP databases, Internet operation, centralized storage, backup, disaster recovery, and data migration.

“The S6800 is widely used in the international finance industry, with ICBC being the biggest user, utilizing the device to carry 16 forms of business data, including A / Class B business 5, C / Class D business 11.The A class of applications contain ICBC’s front and pedestrian front as the most critical business applications; it is worthy of note that the ICBC provides high reliability yet low TCO”.

Fidelity Bank, ITRealms also reports, is currently ranked amongst the top 10 banks in Nigeria, with a network of over 220 branches nationwide, and a presence in all the 36 states and major cities around the country.

Cyriacus Nnaji/GEE
 
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