The (NCC) has formally unveiled the "Year of Telecom Consumer" campaign programme, describing telecommunication consumers in the country as the bloodline suppliers for telecommunications services, reports ITRealms.
According to Executive Vice Chairman of NCC, Dr. Umar Garba Danbatta, the campaign has been designed to give concrete expression to the centrality of the consumer in the telecom ecosystem.
He also noted that the campaign derive life from items 2 and 6 of the NCC Management's 8-point Agenda launched February 27 2016, the declaration of year 2017 as the Year of Telecom Consumer, (March 15th, 2017) is meant to focus on the needs and satisfaction of the Nigerian telecom consumer.
He underscored the fact that the Quality of Service (QoS) had deteriorated beyond what was permissible particularly the drop call rate which was quite high by the last quarter of 2016.
“Having received a barrage of complaints from consumers and having undertook studies to confirm what the consumers have said to be factual, the NCC was galvanize to institute processes to check the deterioration,” he said.
ITRealms reports that speakers at the event include President Mohammadu Buhari who was represented by the Minister of Communications, Barr. Adebayo Shittu, while the Vice President was represented by Senator Babafemi Ojudu, who is the special adviser in the presidency; President of Senate, was equally represented by Senator Solomon Olamilaken Adeola; and Speaker House of representatives, represented by Hon. Saheed Fijabi, Chairman House Committee on Telecommunications , all commended the Commission for acting speedily in the interest of the consumer,
ITRealms also reports that practically all Ministries, Departments and Agencies (MDAs) were represented at the event, mostly by their Chief Executives.
The Executive Vice Chairman, Prof. Garba Danbatta expressed thanks to them all for the support and solidarity, just as he appealed to all stakeholders to amplify the voice of the Commission and to continue to support NCC in its efforts to improve consumer experience.
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