NCC, NCA Ghana collaborate on regulatory best practices - ITREALMS

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The leadership of the Nigerian Communications Commission (NCC) recently embarked on a benchmarking visit to the Ghana's National Communications Authority (NCA) to explore best practices and strengthen regulatory frameworks, reports ITREALMS.

The NCC is Nigeria's regulatory body for the telecommunications industry, responsible for ensuring compliance with regulations, promoting competition, and protecting consumer interests.

Experts advocate ‘Smart Farming Practices’ - ITREALMS

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Experts in agriculture have advocated “smart farming practices” to combat climate change, improve productivity and enhance food security in the country.

They noted that if climate change challenges were not nipped in the bud, more than 52 per cent of the country’s agricultural production would be threatened by 2050.

Art of effective display Ads: Business-driven best practices by Reuben Kalu - ITREALMS

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Display advertising has evolved into a powerful tool for businesses to showcase their products and services to a wider audience online. However, the key to success lies not only in the creation of visually appealing ads but also in aligning them with specific business goals. In this article, we will delve into the best practices for creating display ads that not only catch the eye but also drive meaningful results in line with your business objectives.

1. Define Clear Objectives:

The foundation of any effective display ad campaign is a well-defined set of business objectives. Are you aiming to increase brand awareness, drive website traffic, generate leads, or boost sales? Having a clear goal in mind will guide the design, messaging, and targeting of your display ads.

DPD 2023: Paradigm Initiative urges stakeholders to observe privacy best practices - ITREALMS

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Leading pan African Digital Rights and inclusion organization, the Paradigm Initiative (PIN) has urged individuals and civil society entities, to continue to hold to account all actors to ensure best practices are adopted, and privacy as a right is protected.

PIN made the call as it joined countries across the world in commemorating World Data Protection and Privacy Day.

9mobile has zero tolerance for unethical practices – Olusanya

ITREALMS:

Acclaimed innovative and customer-friendly telecommunications company, 9mobile, has reiterated unwavering commitment to integrity and best practices as gold standards across its operations, insisting on zero-tolerance, reports ITREALMS.

"At 9mobile we continuously review our internal control and processes to protect the business as well as the interests of other stakeholders by ensuring we checkmate fraudulent activities that can compromise our operations, Chief Executive Officer, 9mobile, Boye Olusanya, stated.

Commenting on enquiries regarding an incident in Kwara State, Olusanya affirmed the company's zero -tolerance for unethical practices. He said management has consistently dealt with all forms of malfeasance amongst its agents and staff as part of proactive measures to stem sharp practices.

"At 9mobile, we frown at indolence whilst encouraging maximum productivity, which comes with rewards. 9mobile has zero-tolerance for all forms of unethical and fraudulent activities. In the rare instance that such occurs, we come down very hard on the culprits in line with due process," he said.

Commenting on the incident, Olusanya noted "This was an incident which occurred in 2016; we asked the police to investigate the activities of a Retail Advisor in one of our experience centres in Kwara State following the discovery of a fraud that was carried out via a compromise of our 'WIN CASH' application.”

"Nine staff were initially involved but only one was found wanting; the implicated staff was handed over to the Police to conduct their investigation.” Reacting to the import on subscribers, Olusanya noted that it was an internal issue and no customer was affected in any way. 9mobile’s primary focus remains superior customer experience, as such we ensure effective security features on all applications and go the extra mile in ensuring safety and security at all times." he said.

Amidst the ongoing acquisition process, 9mobile has continued to delight its subscribers with innovative and pocket-friendly packages.

ITRealms recalls that recently, 9mobile was rated as Nigeria's No. 1 Mobile Network Operator with clearest voice quality and overall best telco by P3 Communications, the largest European and international leader in mobile telecoms benchmarking.

Nenye Dom/GEE

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Ikeja Electric wants customers to report unethical practices

ITRealms:

The electricity distribution company, Ikeja Electric (IE), has launched a concerted effort aimed at curbing unethical practices across its network and also encouraging customers to report such practices, reports ITRealms.

Speaking on the launch of the sensitization program, the company’s Head of Corporate Communication, Felix Ofulue, noted that such practices, which included cases of payment fraud among others, is responsible for a sizeable percentage of the collection loss for the business.

He explained that the focus of the campaign was to provide the much-needed awareness and enlightenment to ensure that customers do not fall victims of any of these unwholesome practices.

“It is our responsibility to ensure that our customers are protected so that they do not lose any of their hard earned resources. Internally, we are strengthening our enlightenment campaign to staff and customers across our network, while we have also provided payment platforms to ease the convenience of payment of their bills,” he said.

He further pointed out that even though IE has a company policy that discourages customers from making payments to staff on the field, many customers still persuade the field staff to assist them to make the payments. Mostly, the monies are remitted, however there are instances when reconciliation of these payments becomes an issue especially where no receipts are provided to the paying customer.

Ofulue, then, called on customers to explore the several payment platforms available to them, urging them to always collect their receipt which is the only eligible proof of payment in reconciliation dispute cases.

“We have provided many robust options for our customers to pay their electricity bills so there really is no need to part with cash to people in the field, especially as we have noticed an increase in recent times of fraudsters impersonating our staff. Customers will save themselves from the inconvenience of being defrauded if they always make payments through our approved channels and collect their receipts”, he concluded.

Ofulue encouraged customers who had legitimate complaints and grievances relating to unethical practices to report such matters, by sending an email to expressyourself@ikejaelectric.com, a dedicated whistle-blowing email channel where all the reports are confidentially managed at the very highest levels.

Ikeja Electric continues to strengthen and improve its payment platforms even as it has deployed Do-It-Yourself POS devices in all of her Business Units.

Ayo Midele/GEE 

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