Monday, January 30, 2017

MIKA, first digital assistant customized for telecos debuts

The Espoo, Finland based Nokia, has created a customized 'digital assistant' known as the 'Multi-purpose Intuitive Knowledge Assistant' (MIKA) to aid engineers' efficiency by providing voice-activated access to information for telecommunications operators, reports ITRealms.

Head, Global Services at Nokia, Igor Leprince, said MIKA will improve telecom operators' efficiency by providing engineers faster access to critical information.

Powered by the Nokia AVA cognitive services platform and underpinned by Nokia's services expertise, MIKA will provide voice-dictated automated assistance to reduce time spent searching information resources, enabling operators to focus on key business tasks without being distracted by the complexities of multi-technology network environments.

Leprince also said that MIKA is the first digital assistant 'trained' specifically for the telecom industry, designed to provide automated assistance that saves time and frees highly skilled workers to focus on critical tasks. 

Nokia analysis of working methods within a Network Operations Center, Leprince said, has revealed that application of MIKA could 'give back' more than one hour of productive time every day to engineers by providing them with access to information and recommendations through the interactive user interface.

Further, Leprince noted that MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources. 

These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world. Using the knowledge library MIKA can provide recommendations based on similar issues seen in other networks. MIKA is available via a web interface and mobile agent so that engineers can tap into its knowledge base, wherever they are.

"Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world." 

Nenye Dom/GEE
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