Monday, April 20, 2015

Stranded passengers hinder Arik Air operation


Failure of Arik airline to convey New York US-bound intending passengers had led to protest at the Muritala Mohammed International Airport, Lagos, over the weekend, reports ITRealms.

Arik airlines had recorded two of such cases this year. The airline’s operations has been hindered by passengers who were victims of disappointment from the airline’s operation in order to express their grievances.One of the incidents was recorded late January when passengers who were scheduled to travel to Ibadan by Arik, blocked the boarding gate of the airport thereby preventing operations of the airline.

Stranded passengers who were intending to travel on Friday April 17th but were unable to, reacted to the circumstance on Saturday, by engaging in violent protests, thereby causing damages, and even hindered other operations of the airlines.

The spokesman of Arik Air Mr. Ola Adebanji later disclosed to newsmen that the issue had been resolved, damages have been rectified and that operations have been going on smoothly. Mr. Adebanji gave reasons for disappointing the intending travelers explaining that it was not intentional. He said the U.S.-bound passengers could not depart according to the previous schedule, due to malfunctioning of the browser, fueling the aircraft. He gave the assurance that the passengers would make their trip when necessary things have been put in place.

The director of Consumer Protection of the NCAA Alhaji Abdullahi Adamu, explained that the responsibility of the NCAA on the processing of intending travelers stopped at the boarding gate, where Aviation Security takes over. He promised to investigate the matter, especially the non-protection of passengers’ rights.


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