Wednesday, October 26, 2011

QoS: NCC warns MTN, Glo, Airtel, may sanction if ...


The Nigerian Communications Commission (NCC) has warned the trio of MTN, Glo and Airtel to improve the quality of services on their respective networks or face sanction.

The Commission also said that it may stop the three major mobile operators, from further sell of SIM Cards by end of November 2011, if they fail to meet with the Key Performance Indicators (KPI) set by NCC to improve quality of service with immediate effect.

Head, Media & Public Relations at NCC, Mr. Reuben Muoka, affirmed this Tuesday, saying that the three operators have been issued a 30-day deadline, effective from November 1, 2011, to reverse the trend.

This deadline follows a dismal performance by the three operators on quality of service from the result of an independent monitoring exercise carried out by the Commission across the country which showed that all the three operators failed to meet with four key performance indicators that are crucial for quality of service improvements as set by the Commission.

“Consequently, the Commission has notified the three operators of its intention to issue a direction that with effect from November 30, 2011, any of the operators that fail to meet the targets will be barred from further sale of its SIM Cards or addition of any new subscriber to its network,” he said.

Muoka also disclosed that any new SIM card sold or additional subscriber added to the network in contravention of the direction, will attract a penalty of N1,000,000 (One Million Naira) per subscriber added.

The Commission, he said, had in a notice of intention to issue the direction to the operators, made available to the same indicated that after the expiration of the 30-day deadline, it will strictly enforce the impending direction whose contravention will attract a penalty of N5,000,000 (Five Million Naira), and additional N500,000( Five Hundred Thousand Naira) per day that such contravention persists.

In addition to the above, failure of any of the operators to meet the quality of service targets from November 30, 2011 will attract a fine of N500,000 (Five Hundred Thousand Naira) for every month of failure.


Part of the direction read: “It is not in doubt that the customer experience on your network has been far from satisfactory, especially as the Commission has been inundated with complaints from various subscribers on this matter,” it said in the correspondence to the three respective operators in which it expressed concerns that the operators are not doing enough to reverse the trend of unacceptable quality of service which has persisted for too long.

Muoka underscored the fact that the Key Performance indicators measured by the Commission included Call Set Up Success Rate, Call Completion Rate, Stand Alone Dedicated Control Channel and Handover Success Rate.

Remmy Nweke:

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