Acclaimed Nigeria’s most
customer-friendly telecommunication company, Etisalat has hosted its customers
in Ilorin, Kwara State to a parley, at part of its quarterly exercise, reports ITRealms.
The Etisalat Customer Forum, ITRealms gathered, is an interactive
feedback session aimed at engaging customers to deepen relationships, just as
the session provides a platform for valuable engagement with customers through
constructive feedback on their experiences from using various services and
products on the Etisalat network.
Speaking at the interactive forum,
held during the week in Ilorin, the state capital, Director, Brands and
Experience, Elvis Ogiamwanye, said the forum further underlined Etisalat’s
recognition of its customers as being very important to the continued growth of
the network in Nigeria.
While stating that the Customer
Forum initiative was launched in 2010 with the objective of receiving feedbacks
from customers across a wide range of issues, he revealed that feedbacks
received at previous customer forums have helped the company in developing
innovative products and services that solve every day problem for the
customers.
“At Etisalat, we are passionate
about delivering value to our customers. This is why we come to them regularly
so they can speak with us about our products and services. The feedbacks we get
from them serve as a major input that has accelerated our growth in the Nigerian
telecommunication industry,” Ogiamwanye said.
A customer who works with a
fashion publication, Christina Odigie, commended Etisalat for the superior
quality of its data service in Ilorin, and said this has empowered her to do
more in view of the nature of her vocation. “I work for a fashion magazine, so
I am always online 24/7 so I can stay ahead of fashion trends. I love to stream
videos, download media, check Instagram and other social media platforms. I
must say that Etisalat data quality is second to none”, she enthused.
Kwara State Commissioner for
Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift
response to solving customers’ complaints. “I had some challenges with my line,
it was fixed in no time after I complained at the Etisalat Experience Centre on
Stadium Road here in Ilorin. Since then I have been enjoying both data and
voice services without complaint”, he said.
Ayo Midele/GEE
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Pix: L-R: Specialist, Customer
Experience, Etisalat Nigeria, Sowari Akosionu;Etisalat Customer, Titus Olorunnisola and
Director, Brands and Experience, Elvis Ogiemwanye during Etisalat Customer Forum
held in Ilorin, Kwara State, recently.
