The Executive Vice Chairman/CEO of the Nigerian Communications Commission, Dr. Aminu Maida, has highlighted the importance of discussing matters that affect both consumers and operators, especially on unclaimed airtimes, reports ITREALMS.
ITREALMS gathered that with millions of Nigerians relying on mobile services for flexibility and affordability, the Commission sought to strike a balance between safeguarding consumer rights, ensuring regulatory oversight, and maintaining industry sustainability.
A key issue under discussion was unclaimed recharges, governed by the Quality-of-Service Business Rules 2024.
According to these rules prepaid lines without a Revenue Generating Event for six months must be deactivated.
"If inactivity persists for another six months, the line may be recycled," he said.
Stressing that "Subscribers can reclaim unused credit within one year, provided they demonstrate ownership."
The debate centered on whether operators should refund unused airtime or adhere to the "use it or lose it" principle.
Dr. Maida emphasized the Commission's commitment to a fair, transparent, and consumer-centric telecommunications landscape.
He encouraged open and constructive engagement, valuing stakeholders' insights in shaping a framework that balances interests.
ITREALMS noted that the goal was to refine policies, ensure regulatory clarity, and strengthen consumer trust.
With a focus on productive discussions and meaningful outcomes, Dr. Maida wished participants a successful forum.
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